Content Developer

Content DeveloperJob#: 3045551Job Description:Content DeveloperLocation: Birmingham, Alabama (Hybrid)Role OverviewA Content Developer is responsible for creating clear, concise, and engaging content that explains complex technical concepts to a non-technical audience. This role involves collaborating with subject matter experts to transform technical information into user-friendly videos, documentation, and online content. This position will be primarily responsible for creating tutorial, promotional, and demonstration videos for software tools and applications.Key ResponsibilitiesDraft, script, and record tutorial, promotional, and demo videos on software tools.Develop technical documentation, user manuals, product guides, and online help content.Collaborate with SMEs, engineers, and product managers to translate technical concepts into easy-to-understand content.Review and improve existing technical documentation for clarity, consistency, and user-friendliness.Apply user-centered design principles to create content that meets the needs of the target audience.Develop content for various formats, including printed documents and online help systems.Work with graphic designers to include visuals and diagrams to enhance content comprehension.Ensure the accuracy, consistency, and quality of technical documentation through review and proofreading.Keep technical documents up to date as products and technologies evolve.Utilize documentation and content management tools to organize and track changes.Required QualificationsExperience:5 to 10 years of experience in content development or a related role.Experience using Camtasia to create software-centered videos is required.1 year of experience in Oracle Eloqua Marketing Cloud.2 years of experience in email marketing.Experience creating email templates, segments, and landing pages with embedded forms in a marketing automation platform.Education:Bachelor's degree in a relevant field, such as technical writing, media production, or a technical discipline.Technical Skills:Proficiency in using content tools and software, including Camtasia, SnagIt, Microsoft Word, PowerPoint, and SharePoint.Intermediate proficiency in MS Office (Teams, Excel, Word, PowerPoint, Outlook).Professional Skills:Strong writing and editing skills, with a focus on clarity and user-friendliness.Excellent communication and presentation skills.Attention to detail and a commitment to producing high-quality content.Adaptability to work on multiple projects and meet deadlines.Preferred QualificationsStrong project management skills.Working understanding of compliance and delivery guidelines, including CAN-SPAM and email authentication protocols.A/B testing experience.Experience with Eloqua analytics report creation.Prior experience in the utilities industry.Prior experience in technology customer support or service.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.