Concierge Hospitality Specialist

Field Representative II, Concierge Hospitality Position Profile

This position works closely with office administration to ensure the organization effectively represents the customer's culture externally. Responsibilities includebut are not limited togreeting visitors and callers, coordinating conference room scheduling, preparing for key client visits (e.g., signage, workspace setup), and managing client travel arrangements when needed.

The role also supports company-wide events such as parties, group functions, and department meetings, and may involve general clerical duties including reception, copying, mail services, and shipping/receiving.

This position reports directly to the Site Manager or Assistant Site Manager, depending on site structure.

Job Duties and Responsibilities

• Greet visitors and guests; validate against guest lists and provide badges and parking validation as required
• Serve as company concierge to guests, clients, and staff, including facility tours and recommendations (hotels, restaurants, local attractions)
• Coordinate catering for meetings with internal teams and vendors
• Maintain and update company phone and speed dial directories
• Schedule meeting rooms and ensure proper setup and supplies are ready prior to meetings
• Assist with audio-visual equipment for meetings
• Provide backup clerical support for Executive Assistants
• Support additional departmental or non-client business activities as needed
• Assist in daily facility management operations
• Perform other duties as assigned
• Create proposals within customer systems and print production environments
• Provide support to executive-level, client-facing staff
• Coordinate vendor procurement for special projects
• Represent the culture and brand of both Ricoh and the customer

Qualifications (Education, Experience, and Certifications)

Typical Requirements:

• High school diploma or equivalent
• 13 years of experience in a related field
• Experience working in a corporate headquarters environment preferred

Knowledge, Skills, and Abilities

• Strong organizational and coordination skills
• Demonstrated customer service excellence
• Proficiency in Microsoft Office Suite and general PC skills
• Strong problem-solving abilities
• Ability to operate audio-visual equipment
• Ability to work with minimal supervision

Working Conditions, Mental, and Physical Demands

• Office environment with standard lighting, temperature, and noise levels
• Diverse work assignments requiring interpretation and application of complex information
• Ability to prepare and communicate varied information effectively
• Primarily sedentary work with occasional walking, standing, bending, reaching, and lifting (typically under 10 lbs.)
• Moderate manual dexterity required (e.g., keyboard use, calculator, basic tools, hand-eye coordination)

Disclaimer

The above statements describe the general nature and level of work performed in this role. They are not intended to be a comprehensive list of all responsibilities, skills, or working conditions.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

• Job Identification 7539
• Job Category Service Delivery
• Locations Washington, DC, United States
• Salary Range $20.84-$26.05