Concierge - Hospitality Services

Position Title

Lead Lobby Ambassador Tishman DC

Pay

$23-$25/hour

Job Summary

The Lead Lobby & Amenity Ambassador will serve as a primary front‑of‑house representative for the client’s amenity spaces and building lobbies, delivering an elevated hospitality experience for tenants and visitors. The role supports day‑to‑day operations and community engagement of the amenity spaces, enhancing the lobby arrival experience across designated properties. The Ambassador will rotate between two to three amenity spaces in the DC area and reports to the General Manager of Property Management for day‑to‑day lobby assignments.

Essential Duties and Responsibilities

Front‑of‑House & Guest Arrival Experience

Serve as the first point of contact for all guests entering the building

Support security personnel to process guest check‑in efficiently and accurately

Oversee daily tracking of expected visitors and notify appropriate internal teams

Hospitality & Guest Engagement

Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance

Build strong relationships with tenants, guests, and partners through proactive, hospitality‑driven service

Preferred Qualifications

Experience in hospitality, front‑of‑house, concierge, or customer‑facing roles

Prior experience supporting events or hospitality programming preferred

Strong presence and professionalism, with a natural ability to engage with guests

Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check‑in via iPad

Exceptional interpersonal and communication skills

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.

Certain positions may require a Florida Level 2 background screening. Details:

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