Front Desk Clerk- Hematology and Oncology Clinic

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY

Schedule: Full-Time, Monday-Friday

Location: Novi, MI

Be the welcoming face and organizational heartbeat of our Hematology and Oncology Clinic! As a Front Desk Clerk, you'll deliver exceptional customer service while managing the administrative operations that keep our clinic running smoothly. You'll be the first point of contact for patients and visitors, creating a warm, professional environment while handling critical clerical and administrative tasks that directly support patient care.

• Welcome patients and visitors with genuine warmth, expertly check them in and out, and gather all necessary documentation with accuracy and care.
• Verify and input demographic information, ensuring our patient records are complete and current.
• Navigate authorizations and precertifications with precision, process medical record release requests, and orchestrate appointment scheduling and confirmations that keep our clinic on track.
• Process charges for patient procedures and services daily with meticulous attention to detail, collect co-payments, and reconcile daily reports and deposits to ensure financial accuracy.

Qualifications

EDUCATION/EXPERIENCE REQUIRED  

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Medical office experience preferred