Member Service Representative

Create Credit Union

Henderson, NV

Member Service RepresentativeHot JobHenderson - Henderson , NV 89015## OverviewSalary Range$19.19 - $21.32 HourlyPosition TypeFull Time## DescriptionDuties and Responsibilities* Opens consumer new accounts and performs account maintenance.* Balances cash drawer daily to assure accuracy in transactions.* Produces quality work efficiently and free from errors.* Research, troubleshoot and resolve member inquiries.* Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.* Provides member service in accordance to CCU standards.* Works to establish and deepen relationships with members so CCU is the members first choice when a financial decision is made.* Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.* Ability to attain goals as set by management on a consistent and continual basis.* Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.* Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.* Performs duties as assigned by management and may be assigned to work at any branch.* The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.## Qualifications* Proficiency with Microsoft Office.* One or more years of cash handling experience.* Ability to manage relationships at all levels throughout the organization.* Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred.* Excellent oral and written communication skills.* Experience in a banking environment is preferred.* Demonstrated member service and sales ability.* Professional and service attitude.* Utilization of online/mobile banking related services.
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Vacancy posted 2 days ago

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