Transformational Case Manager

Transformational Case Manager

Haven for Hope of Bexar County - San Antonio, TX 78207

Overview

Salary Range $45,000.00 - $48,000.00 Salary/year Position Type Full Time Job Shift 11:00 AM - 8:00 PM (Monday - Friday) Travel Percentage Driving Role

Description

As a member of the Transformational Service Case Management (TSC Team), the Case Manager provides support and encouragement to individuals enrolled to South Campus, to include the Unsheltered Placement Program; Women Direct Referral Program; Young Adult Program; Young at Heart Program; and clients in residential settings who are without alternative Specialty Program case management support. Case Manager is responsible for assessment, service coordination, and the delivery of recovery-oriented, therapeutic services for clients enrolled in South Campus programs, with particular attention to the complex needs associated with chronic homelessness, mental and physical health challenges, substance use, criminal justice involvement, previous foster care involvement, and other traumas.

In collaboration with the team and other professionals involved in the client's care, the Case Manager supports clients as they transition out of homelessness and into stable housing. The Case Manager implements targeted, time-limited interventions that help build life skills and community connections to promote stability, recovery, and housing retention. This role requires strong creativity, collaboration, organization, and the ability to adapt services to meet individual client needs using a person-centered approach.

Essential Duties And Responsibilities

• Collaborates with clients and direct services team members in the formulation of comprehensive, person-centered service plans that are reviewed and modified with the client and team on a regular basis.
• Conducts ongoing assessments, collaboratively with clients and team, to guide ethical and targeted service delivery in the formulation of comprehensive, person-centered service plans that are reviewed and modified with the client and team on a regular basis.
• Provides ongoing case management and individually tailored services in conjunction with other professionals involved in client care and programming, including assistance with referrals to appropriate supports that promote each client's recovery, wellness, and housing goals. Tailored services may include housing placement, independent living skills, vocational guidance, appointment escorts, and integrated substance abuse and mental/physical health treatment.
• Develops and manages a comprehensive outreach/working relationship with stakeholders, including on-campus and community-based partners, while maintaining thorough knowledge of area resources for referrals such as financial, mental health, substance abuse, and alternative housing services.
• Hosts New Client Orientation, dorm-specific townhalls, and other client groups and enrichment activities
• Educates, informs, and advocates for clients regarding benefits and entitlements.
• Completes fiscal processes and check requests to support clients' comprehensive needs.
• Maintains compliance with written and computerized records, compiles reports and completes other program documentation, to include case notes, data management, letters, grant requirements.
• Works collaboratively, to include involvement in staffing, Recovery Team Meetings, and ongoing communication about client strengths and needs.
• Participates in clinical supervision and training opportunities to develop skills utilizing Motivational Interviewing, Trauma Informed Care, and Recovery Oriented Care.
• Support the goals of the Haven for Hope Campus, promoting a positive Campus image to the local community and adhering to the agency mission as well as demonstration of following a professional code of ethics.

Additional Duties

• Other duties as assigned.

Qualifications

Qualifications

Education & Experience

• Required:

Minimum High School Diploma or GED.

• Preferred:

Bachelor's degree in a Human/Social Services, Psychology, Social Work, or related field.

Knowledge, Skills, & Abilities

Strong candidates will have experience working with justice involved, former foster youth, aging adults, mental and physical health challenges, and those experiencing chronic homeless. Experience in previous roles of direct case management or outreach and engagement and shared, lived experience is preferred. Knowledge and application of case management skills essential with the ability to balance and prioritize simultaneous tasks in a fast-paced and changing environment.

Managerial Responsibilities

None

Certificates, Licenses, Registrations

Preferred:

• Prefer a valid Driver's License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided. Travel within the city and its surrounding areas will be required (if applicable).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard physical activity such as periodic standing, walking, sitting, basic motor skills to access computer files for information or simple data entry. Occasional vigorous physical activity such as carrying supplies, loading supplies in the van, working in extreme weather, having to lift more than 50lbs can be expected.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate