Sr. Specialist Client Support

CIBC Specialist, Client Support

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role requires solid written, verbal, interpersonal and organizational skills. The Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

How You'll Succeed

• Client engagement - Getting to know your clients and understand their priorities to use your knowledge of cash management, loan experience, and portfolio management to help clients meet their goals.
• Relationship building - Grow your internal network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.
• Strategic Minded - You'll build and execute on communication strategies with the support of the Relationship Managers to use your critical thinking skills to assist the client with their daily needs.

Who You Are

• You demonstrate experience in supporting high profile clients working in a fast-paced environment.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You are a strong communicator. You understand the importance of communication (oral and written) and problem-solving skills, including effective engagement with our business partners, including senior management.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location: IL-Chicago, 120 S LaSalle St Fl 6

Employment Type: Regular

Weekly Hours: 40

Skills: Active Listening, Client Service, Customer Experience (CX), Internal Controls, Interpersonal Communication, Multitasking, Personal Organization, Service Improvement, Work Collaboratively