ESD Team Lead: Escalations, Mentoring & SLA Oversight
Abacus Labs
Abacus in Atlanta is seeking an Enterprise Service Desk Team Lead with a minimum of 5 years’ experience to oversee Tier 1 & 2 support teams. Responsibilities include monitoring service performance against SLAs and providing training to analysts. Ideal candidates will have strong IT infrastructure knowledge, proficiency in ConnectWise ITSM, and experience in a large service delivery organization. A Bachelor's degree is preferred. The position may require working PST/MST hours if on EST time. #J-18808-Ljbffr Abacus
Vacancy posted 2 days ago
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