Global Off Invoice Transformation Framework and Process Leader

Global Off-Invoice Transformation Leader

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career

The Impact You'll Make in this Role

The position combines the art of process improvement, with compliance and business growth. Primary ownership of global standard operating procedures and compliance to standards is critical. Transforming and lifting data and insights to business teams elevates the role which can influence business strategy through high quality data collection.

Drive process definition and standardization for customer incentive plans, point of sale data collection and quality, and chargeback business models

Identify and activate automation and improvements increasing agility and quality while enabling growth for business teams

Manage global timelines and be a technical subject matter expert for off invoice workstreams

Guide and provide insights and reporting that enable business teams to define point of sale strategy

Collaborate with BPO organization on key performance indicators, process improvements, and efficiencies.

As a(n) Global Off Invoice Transformation Framework and Process Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

Leads the global strategy for Point of Sale (POS), Customer Incentive Plans (CIPs), and Chargeback customer enabling frameworks, process standardization, and continuous improvement

Establishes and drives global operational process alignment across business groups to improve consistency, scalability, and effectiveness

Identifies, prioritizes, and leads a portfolio of improvement opportunities and projects to improve customer experience, cycle time, compliance, and productivity

Manages global governance for POS/CIP/Chargeback processes, including transaction improvements, exception handling, onboarding standards, and escalation paths

Leads and supports global deployments of new technical solutions, tools, system enhancements, and automation capabilities to improve accuracy, efficiency, visibility, and customer experience

Ensures stakeholders are served with transparency and visibility of tools, information, and insights that enable strategic business decisions and revenue attainment

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Bachelor's degree or higher (completed and verified prior to start)

Seven (7) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

Master's degree in business administration, innovation, technology, data analytics, or marketing from an accredited institution

Ten (10) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment

Experience leading transformation initiatives across divisions, business groups, and functions

Knowledge of 3M systems and processes related to POS/CIP/Chargeback operations

Experience leading deployment of new tools, ERP enhancements, workflow solutions, reporting solutions, or automation capabilities

Work location:

This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.

Travel: May include up to 10% domestic/international

Relocation: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.