Client Delivery Specialist (Commercial Litigation Legal Assistant)

The Client Delivery Specialist (Commercial Litigation Legal Assistant) serves as the primary operational partner for assigned attorneys within a practice. This role manages workflow execution, cross‑functional coordination, and administrative support while reducing attorney project‑management burden. Specialists maintain direct responsibility for attorney relationships, matter completion, and coordination across operational teams. Strategic Workflow Ownership Manages full lifecycle workflow for assigned attorneys. Proactively anticipates attorney needs, manages priorities, and resolves administrative challenges with minimal supervision. Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation. Handles special projects and other duties as assigned to support attorney practice efficiency and success. Effectively uses workflow management software to log and manage workflow. Conflicts, NBI & Engagement Process Leadership Prepares and processes new matter forms, requests conflict checks, and opens new files. Coordinates intake and engagement processes, maintains documentation, and reduces repetitive attorney involvement. Billing, Collections & Financial Coordination Assists attorneys with tracking and monitoring alternative fee arrangements. Assists attorneys with automation, tracking, and monitoring of matter budgets. Partners with the billing team to oversee time entry, billing inquiries, and collections. Client & Cross‑Functional Coordination Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments. Email & Administrative Optimization Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on attorneys’ behalf as directed; and organizes/archives correspondence for easy retrieval. Provides general administrative support: maintains attorney contacts; tracks requirements and activity related to CLE and memberships. Operates office equipment including PCs, printers, phones, copiers, facsimiles, and typewriters. Conducts all business confidentially and remains calm under pressure when dealing with timekeepers. Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included. Assists in coordinating attorneys’ calendars and meeting arrangements; makes travel arrangements and prepares itineraries. Document & Matter Management Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with high accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents. Types, transcribes, revises, and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines on projects. Practice Alignment & Institutional Knowledge Shows proficiency in the assigned Practice Specialty Center (practice‑group‑specific duties). Takes personal responsibility for regularly exchanging information, documenting workflows for coverage that support attorney preferences, and sharing training tips with team members for maximum effectiveness. Delegation & Team Leverage Demonstrates effective teamwork and communication with team members and all firm personnel; participates in regular team meetings to discuss current projects and workflow. Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control. Technology, AI & Upskilling Identifies opportunities for process improvements. Leverages automation and dashboards to improve tracking, organization, and execution of work. Participates in applicable AI and technology trainings to maintain proficiency in related tools and services. Researches emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery. Position Requirements Bachelor’s degree with major coursework in a related field; or commensurate professional and educational experience. 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment. 3+ years relevant legal assistance experience. Advanced proficiency in Microsoft Office Suite. Proactively identifies issues, proposes solutions, and drives work to resolution with minimal direction. Strong communication skills, including concise, solutions‑oriented status updates and recommendations to attorneys and stakeholders. Ability to handle confidential information of the highest level. Minimum typing speed of 60 wpm; previous transcription experience preferred. Exhibits discretion, judgment, and composure. Proactive problem‑solving – anticipates and resolves before escalation. Judgment & discretion – navigates complexity with senior stakeholders. Workflow management – owns full lifecycle with accountability. Clear, concise, solution‑focused communication. Business partnership mindset with strategic value‑add. Technology proficiency – AI, automation, continuous upskilling. Organizational excellence – detail‑oriented, multi‑tasking across portfolios. Accountability – follow‑through and ownership. Relationship management – builds trust across all levels. Adaptability – thrives in dynamic, high‑pressure environments. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR. EOE/Minority/Female/Disabled/Vet. #J-18808-Ljbffr Husch Blackwell