Manager, Quality Engineering - Unified Communications

OverviewCrestron Electronics is seeking a Manager of Quality Engineering with a primary focus on Audio and DSP testing within the Unified Communications Quality Engineering organization. This is a high-impact, "player-coach" role for a hands-on technical leader who will own test strategy, drive engineering rigor, and develop a talented team dedicated to delivering the premium quality our customers expect. This role also carries oversight responsibility for Camera testing, making it a unique opportunity to shape quality across two of Crestron's most strategically important and rapidly evolving product domains.Our audio testing encompasses validation of sophisticated DSP, multi-zone audio, and conference room microphones and speakers across Crestron's growing portfolio of UC devices. A strong audio background is essential, as this leader will set the technical bar for audio quality across the organization. This role also carries meaningful responsibility for Camera testing, including intelligent video features such as AI framing, speaker tracking, and Microsoft Teams certification compliance. Camera experience is a plus, though not a requirement.As Crestron continues to raise the standard for premium conferencing experiences, this role is essential to ensuring that both audio and camera capabilities are validated to the exacting quality our customers expect.We are looking for someone with excellent communication skills to collaborate effectively with stakeholders, a keen understanding of both manual and automated testing methodologies, and a commitment to fostering a culture of quality and continuous learning within the team.ResponsibilitiesDefine and execute the strategic vision for the Audio Quality Engineering team, ensuring high-quality products and components, while also providing managerial oversight of the Camera Quality Engineering team.Assess and optimize both objective and subjective product performance, addressing challenges such as third-party integrations, networking complexities, and acoustic variations.Act as the subject matter expert for audio quality, driving decisions to meet diverse user needs and expectations, while developing working knowledge of camera quality to effectively lead and support that team.Attract, mentor, and retain top talent, fostering a culture of critical thinking and problem-solving.Build positive, productive working relationships across internal and external stakeholders.Analyze patterns and trends from data collected across multiple sources to improve audio product performance.Develop and implement efficient test processes, procedures, and automation strategies to ensure timely and cost-effective product releases.Collaborate with the security team to meet Crestron and regulatory requirements for audio and video products.Work closely with Technical Product Support teams to identify typical, atypical, and challenging use cases for continuous quality improvement.Partner with Engineering, Product Development, Production, Marketing, and Quality teams to enhance overall productivity.QualificationsBachelor’s Degree in Electrical Engineering or equivalent relevant experience.10+ years of relevant experience in audio product testing, with a focus on professional audio equipment and voice solutions.5+ years of experience delivering high-quality audio products, including digital signal processors, amplifiers, microphones, and audio-over-IP solutions.5+ years of experience managing and leading test teams, driving performance improvements, and fostering a culture of quality.Demonstrated ability and willingness to learn and take ownership of adjacent technical domains; prior experience with camera or video quality is a plus but not required.Proven ability to define strategic goals for both audio and video quality engineering operations.Strong skills in evaluating product performance in complex environments involving third-party devices, networking, and acoustics.Deep knowledge of audio quality technologies, including Perceptual Audio Quality, Acoustic Echo Cancellation (AEC), Noise Suppression, Reverb Removal, Mixing, Gain Control, Equalization, Power Amplifiers, Beamforming, Spatial Filtering, Multichannel Audio, Audio over IP, Unified Communication Platforms, Music Streaming Services.Ability to make sound technical decisions that balance performance and user experience.Experience mentoring and developing teams.Strong analytical skills to identify and address patterns and trends.Excellent learning agility to quickly grasp new technologies and apply existing knowledge across domains.Highly organized and detail-oriented, with the ability to meet deadlines in a fast-paced environment.Exceptional written and verbal skills is required.Ability to work effectively in a fast-paced environment and deliver quality software to production within tight schedules is required.Track record of completing assignments on time with a high degree of quality is critical.Excellent team player with a consistently positive attitude and collaborative approach to problem solving, options analysis and continuous improvement of process, team and systems.Ability to multitask and manage multiple large-scale projects is critical.Team oriented (we before me); strong interpersonal skills are essential.Strong understanding of perceptual audio quality, acoustic performance testing, and customer use case validation in both lab and real-world environments.This role requires familiarity with various tools and audio testing equipment, including:Audio Testing Equipment: NTi Audio XL2, Audio Precision analyzers, Audacity, Adobe Audition, Sound Level Meters, SPL MetersMeasurement Tools: Oscilloscopes, Multimeters, Signal GeneratorsAudio Libraries and Protocols: AES67, Dante, AVB, SIP, Bluetooth Audio, SPDIF, RTP, MADIBug Tracking Systems: Jira or similar toolsCollaboration Tools: Microsft Teams, SharePointNetwork Analysis Tools: Wireshark, FiddlerNice-to-Have Skills:Camera and video quality knowledge, including optics validation, image sensors, and AI-tracking algorithms, is a plus but not a requirement for this role. A willingness to learn and grow into this domain is expectedStrong understanding of cybersecurity best practices related to AV devices.Per applicable state requirements, the annual pay range for this position ($133,100 - $215,600) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.JobFamilyEngineeringJobFunctionQuality EngineeringPayTypeSalaryEmploymentIndicatorRegular