Team Lead - Seattle South Lake Union

Job Description

Job Description

Go Greek Yogurt is an authentic yogurt bar where passion for quality meets the inspiration of Greek culture and cuisine. Our mission is to nourish both body and soul by providing nutritious, probiotic-rich options that promote healthier living and community wellness.

Learn more about the Go Greek Yogurt brand and see existing locations on Instagram: gogreekyogurtnyc and gogreekyogurt.

What We Offer

Comprehensive benefits, including paid vacation, medical coverage, employee discount on food.

Pay Range:

Hourly: minimum $23 to maximum $26 per hour

Final pay will be determined based on experience and qualifications.

Purpose

The Lead works alongside the General Manager to drive operational excellence while serving as a positive and purpose-driven leader within the store. As an important step toward becoming a General Manager, this role upholds high standards of cleanliness, product excellence, and guest satisfaction while proactively supporting daily operations, ensuring adherence to company policies, and training and developing team members for long-term success.

Essential Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects assignments of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

• In collaboration with the General Manager, monitor and control labor costs through effective labor scheduling, cross-training, and team member retention initiatives.
• Execute opening/closing procedures in accordance with company standards, including cash handling and security protocols, and coordinate team responsibilities for setup, food preparation, and cleaning.
• Manage inventory processes, including conducting counts, receiving and verifying deliveries, and maintaining accurate inventory records within the system.
• Execute monthly inventory audits to report variances, usage and inventory on hand.
• Ensure absolute guest service and product quality that meet company goals and standards.
• Maintain store cleanliness according to GGY and health/food safety standards. Ensure adherence to safety practices and excellent quality, service, and cleanliness standards are being followed.
• Lead shift operations by directing and prioritizing team members' tasks during shifts. Adjusting staffing levels on sales volume, supporting workstations as needed, and monitoring food production to reduce waste and ensure freshness.
• Actively seek and respond to guest feedback and address any comments or concerns they may have. Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Performs other duties assigned by management to support store operations.

Qualifications

• 2+ years of food/beverage, or retail supervisory experience preferred.
• This full-time role requires availability for a five-day workweek.
• Must have a flexible availability, including evenings, weekends, and holidays as needed.

Education and Experience

• High school diploma or equivalent required.
• Associate or bachelor's degree in business, Hospitality, Restaurant Management, or related field preferred but not required.
• Proven ability to lead, motivate and develop team members in a fast-paced environment.
• Strong understanding of guest service standards and a passion for delivering exceptional guest experience.
• Demonstrated ability to manage shift operations, delegate tasks, and prioritize effectively.
• Experience with labor scheduling, inventory management, and cost control practices.
• Knowledge of food safety, sanitation, and health regulations (ServSafe certification preferred or willingness to obtain).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is an on-site position requiring face-to-face interactions, telephone communication, and electronic email. Strong written and verbal communication skills are required.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl.
• The employee is occasionally required to sit and climb or balance.
• The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally assists other employees in lifting and/or moving objects that weigh more than 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Go Greek Yogurt is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, Washington State, or local law. Reasonable accommodations are available to qualified applicants and employees as required by applicable law.