Bartender - Pool Lounge

Job Description

Job Description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Provide warm, professional, engaging, and personalized beverage service.  
• Welcome and acknowledge guests promptly while anticipating their needs.  
• Maintain complete knowledge of all Pool Lounge food and beverage offerings.  
• Prepare cocktails and beverages according to established recipes and presentation standards.  
• Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, and non-alcoholic beverages.  
• Assist guests with beverage selections and provide thoughtful recommendations.  
• Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations.  
• Maintain knowledge of glassware, ingredients, garnishes, preparation methods, and presentation standards.  
• Open and properly serve wine and champagne when required.  
• Follow all applicable Louisiana alcohol regulations and responsible beverage service procedures.  
• Monitor guest consumption and exercise appropriate judgment regarding alcohol service.  
• Accurately process guest checks and payments according to hotel procedures.  
• Maintain proper cash-handling and credit-card procedures.  
• Maintain cleanliness and organization of the bar and surrounding poolside service areas.  
• Coordinate with Servers, Barbacks, Runners, Hosts, Culinary, and leadership to ensure seamless service.  
• Assist with VIP guests, cabana service, special occasions, private events, and hotel functions.  
• Monitor guest needs and communicate requests or concerns promptly to leadership.  
• Maintain awareness of poolside guest comfort and promptly communicate safety or operational concerns to appropriate hotel leadership.  
• Maintain knowledge of Fairmont New Orleans amenities, outlets, events, and local attractions.  
• Participate in pre-shift meetings, beverage tastings, training, and departmental meetings.  
• Assist with opening and closing duties, inventory, stocking, cleaning, and side work.  
• Follow all food safety, sanitation, health, and pool-area safety procedures.  
• Maintain a polished appearance consistent with Fairmont New Orleans standards.  
• Uphold Fairmont's luxury hospitality standards and New Orleans sense of place.  
• Perform additional duties as assigned.

Qualifications

• Previous bartending experience preferred.  
• Luxury hotel, upscale restaurant, resort, pool, cocktail bar, or lounge experience strongly preferred.  
• Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages.  
• Excellent communication and interpersonal skills.  
• Strong guest service and relationship-building abilities.  
• Previous POS and cash-handling experience preferred.  
• Alcohol awareness certification preferred.  
• Food safety certification required or ability to obtain.  
• Ability to remain polished and composed in a high-volume environment.  
• Ability to work outdoors for extended periods in warm and humid weather.  
• Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.  
• Must be legally authorized to work in the United States.  
• Must meet applicable Louisiana requirements for alcohol service. 

Additional Information

All your information will be kept confidential according to EEO guidelines.