Clinic Services Specialist - Ophthalmology

Description

The University of Iowa Health Care, Department of Ophthalmology & Visual Sciences is seeking a 100% Clinic Services Specialist (CSS; PVL2; 3A). The Clinic Services Specialist (CSS) - Ophthalmology provides comprehensive support for patient scheduling and front desk operations for the Department of Ophthalmology & Visual Sciences. This role manages appointment coordination, verification of patient demographics, and payment collection where appropriate. The position supports provider schedule maintenance, EPIC work queues, insurance preauthorization, and financial counseling for self-pay patients. In addition to scheduling duties, the CSS performs in-person check-in and check-out functions, ensuring patients complete required forms, remit payments, and confirm all information accurately. Acting as a patient advocate, the Clinic Services Specialist delivers exceptional service while maintaining operational efficiency and compliance with departmental procedures.

POSITION RESPONSIBILITIES

• Perform in-person check-in and check-out, ensuring patients complete required forms, remit payments, and verify all information accurately.
• Schedule, cancel, and reschedule patient appointments, negotiating times based on patient needs and provider availability.
• Coordinate patient appointments across multiple ophthalmology clinics and UI Health Care departments.
• Answer incoming calls for assigned clinics and route calls appropriately when outside the scope of scheduling.
• Verify and update patient demographics, insurance, MSP, and caregiver information.
• Support Clinic Services Specialist (CSS) Lead, Clinic Services Manager, and Clinic Services Coordinator with monitoring provider templates and schedule maintenance.
• Provide accurate information regarding clinic procedures in accordance with departmental guidelines.
• Manage EPIC work queues, in-baskets, and scheduling tasks, including staff messages, orders, patient reminders, CRMs, and advice requests.
• Maintain and update reschedule lists, bump lists, recalls, and other scheduling workflows.
• Make outbound calls and handle faxing/scanning as needed.
• Serve as a patient advocate, ensuring a positive experience and timely access to care.
• With direction and support from department leadership, coordinate provider schedules, including master schedules, daily templates, and clinic closures.
• Provide scheduling coverage during staff absences and backup support for scheduling and front desk operations across the Department of Ophthalmology
• May collaborate with nursing and CSS - Triage staff to triage and coordinate same-day urgent or emergent appointments.
• May assist insurance preauthorization personnel and partner with financial counseling to secure payment for self-pay patients prior to appointments.
• Perform other duties as assigned.

University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Percent of Time: 100%

Schedule: Preferred schedule Monday - Friday, 8:00a-5:00p. Schedule may be modified to fit candidate and clinic needs.

Location: UI Health Care, Iowa City

On Campus: This position is performed fully on campus.

Pay Level: 3A

Qualifications

REQUIRED QUALIFICATIONS

• A Bachelor's degree or an equivalent combination of education and experience.
• Patient centered focus and demonstrated ability to serve as a patient advocate
• Ability to anticipate needs, problems and potential issues and use judgment, foresight and problem-solving skills to troubleshoot, recommend and implement solutions.
• Careful attention to detail and accuracy, strong organizational skills, and ability to handle multiple tasks quickly and effectively, proactively establish priorities and meet deadlines.
• Excellent written and verbal communication skills required including ability to compose communications and grammatically correct documents in a concise, logical and organized manner.
• Proficient in computer software applications (Microsoft Office Programs)

DESIRED QUALIFICATIONS

• Three (3) years + administrative support experience in a healthcare, collegiate, and/or ophthalmology setting
• Three (3) years + support experience with multiple calendar and scheduling management
• Job related experience with and/or commitment to customer service excellence.
• Experience with the EPIC system
• Experience with hospital operations and/or Ambulatory Clinic operations
• Knowledge of University of Iowa policies, procedures, and regulations

POSITION & APPLICATION DETAILS

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.

For additional questions, please contact Lydia Davidson, HR Generalist, at View email address on click.appcast.io or View phone number on click.appcast.io.

Applicant Resource Center

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

Monday 10:00 a.m. - 4:00 p.m.

Tuesday 10:00 a.m. - 4:00 p.m.

Wednesday 10:00 a.m. - 4:00 p.m.

Thursday 10:00 a.m. - 4:00 p.m.

Friday 10:00 a.m. - 4:00 p.m.

Or by appointment

Contact View email address on click.appcast.io to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care