Commercial Insurance Customer Service Rep

Job Description

Job Description

***This is a fully in-office role, remote applicants will not be considered***

Shore Line Insurance Agency is a well-established independent Property & Casualty agency serving clients for over 40 years. As a family-owned business, we have built our reputation on personalized service and long-term relationships with both our clients and employees. Our agency operates with a close-knit team environment where mutual respect and collaboration are valued every day. Many of our team members have worked together for decades. We take pride in delivering attentive, professional service while fostering meaningful relationships with the clients and businesses we serve. If you're looking for an opportunity to join a respected independent agency where your contributions are appreciated and your work directly impacts client satisfaction, we'd love to meet you.

We are seeking an experienced Commercial Insurance Customer Service Representative to join our team. In this role, you will serve as a key resource for commercial clients, managing policy servicing, renewals, remarketing efforts, and day-to-day account needs. The ideal candidate is licensed, detail-oriented, and knowledgeable in commercial insurance operations.

• Base salary of $60,000-$80,000+ based on experience
• Bonus opportunities and performance incentives
• Health, dental, and vision insurance
• Retirement plan
• Paid time off (PTO)
• Office snacks and coffee

If you're an experienced Commercial Lines professional seeking a stable, respected agency where teamwork, professionalism, and client service come first, apply today!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Bonus Opportunities

Licensing Assistance

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Office Snacks and Coffee

Personal Workspace

• Manage commercial policy renewals and ongoing account servicing
• Quote new business opportunities and remarket existing accounts when appropriate
• Provide day-to-day support for commercial clients, including certificates of insurance and policy-related requests
• Assist with policy reviews and account retention initiatives
• Support producers with new business referrals and client relationship management
• Communicate effectively with insurance carriers, clients, and agency team members

• Active Property & Casualty Insurance License required
• Prior commercial insurance experience preferred
• Experience using carrier rating platforms and insurance company systems
• Knowledge of commercial lines coverage and servicing processes
• Excellent communication and client relationship skills
• Strong organizational skills and attention to detail