Surety Account Manager

Description

Company Overview 
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.


Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

Position Overview
This position serves as the primary service contact for clients and is responsible for bond submissions, issuance, renewals, client satisfaction, and supporting account executives. Consistently providing excellent customer service to accounts, as well as representing client needs and goals to ensure quality and satisfaction.

Segment
Small to Middle Market - Contract and Commercial

Primary Responsibilities

• Manage a book of business comprised of clients with small to middle market size bond programs (commercial, express and small contract).
• Responsible for acting as the primary contact between clients and sureties. Retaining clients through customer service, which includes open, timely, and clear communication with clients, producers, and co-workers.
• Prepare submissions to carriers including applications and other relevant information following Bond department workflows. Submit to carriers after client adviser or account executive reviews and follow-up to ensure timely receipt of bond approval.
• Ability to remarket a commercial or small contract account if necessary. Request and distribute underwriting info from clients.
• Issue approved bonds within 1-2 business days and keep the client advised throughout the process from submission to approval.
• Identify problems, summarize, and develop strategic solutions with the client by incorporating the department’s procedures
• Process agency bill and direct bill renewals 60-90 days in advance.
• Maintain a high degree of accuracy in agency management systems and adherence to workflows and professional standards.

Colleague Development

• Gain access to and utilize Surety online systems that allow electronic bond approval and issuance. Take part in Surety webinars and other training outside of the agency; option to obtain P&C license to be Attorney-in-Fact on Surety Powers of Attorney.

Essential Skills/Competencies

• Maintain effective relationships with clients, co-workers and surety underwriters. Ability to work in a team environment.
• Seeks to obtain knowledge and training with regard to Surety, Epic, bond workflows and procedures and Surety online systems.
• Strong written, oral and interpersonal communication skills.
• Ability to fill in for co-workers who are out of the office with regard to their commercial and contract bond servicing.
• Follows a well-established set of activities.
• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
• Works to achieve stated objectives and delivers results at the direction of a lead service member. Goal of servicing larger accounts and moving up to AE role.

Experience

• Required: 1+ year's experience in Surety

Knowledge

• Required: Knowledge of Excel, Word and other MS Office products; minimal financial analysis

Professional Licenses/Education

• Must hold state Property & Casualty insurance license
• Bachelor's degree preferred; HS Diploma or equivalent and Surety experience required

Physical Demands 
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. 


Equal Employment Opportunity 
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 


To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

Compensation
This position is located in New Jersey. The base salary for this position at the time of this posting may range from $71,300 to $89,100. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit  for more details.

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