Front Desk Lead

Job Description

Job Description

The Role (Straight Talk)

You run the front desk.

As a Front Desk Lead, you are the on-shift authority for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly.

If the front desk is dialed, the whole facility runs smoother.

1. Front desk execution

• Shifts start prepared and staffed
• Lines stay manageable during peaks
• Associates know their roles and priorities
• Retail / snack bar operates smoothly

2. Accuracy & systems ownership

• Bookings, waivers, and passes are correct
• Issues are resolved or escalated immediately
• No recurring system mistakes

3. Parent interaction & escalation

• You handle complaints or confusion professionally
• You explain policies clearly
• You know when to hold the line vs escalate

4. Staff support & coaching

• You model calm, professional behavior
• You give real-time feedback
• You help onboard new front desk staff

5. Communication with Ops

• You keep Ops Manager informed
• You flag trends, not just incidents
• No surprises at the end of the shift

• A desk-only job
• A passive “senior associate” title
• A replacement for Ops or GM

This is active leadership .

You’ll thrive if you:

• Have experience in hospitality, fitness, or customer-facing leadership
• Stay calm under pressure
• Can enforce policies without being rude
• Take pride in running a clean operation

Requirements

• Must be 18+
• Prior experience leading or training others
• Strong communication skills
• Comfortable handling escalations
• Willing to work nights and weekends

We take our hiring process seriously and expect the same from applicants.

• Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
• If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

Benefits

• $22–$26/hour
• Paid more because this role carries authority
• Growth path into Operations or Management
• Unlimited Sportyard membership
• Priority shifts and event opportunities
• Join a team that values preparation, accountability, and energy — not just showing up