Senior Consultant - Operations

Overview Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business – synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us for a shared commitment to lasting impact and the bold ambition to Be More Than. Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle: Organizational Strategy Assessment and Succession Talent Acquisition Leadership Development Rewards and Benefits The Role Korn Ferry is seeking a Sr Consultant - RPO Operations to support our RPO healthcare client. The Sr Consultant - RPO Operations will be responsible for increasing client satisfaction and service by reviewing service delivery metrics and team processes to drive process improvement changes. You will focus on helping your team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions. You will grow and develop a partnership with Korn Ferry's COE team, including Reporting, Continuous Improvement, Training, D&I, and Brand & Recruitment Marketing, to provide consistent service quality. The position requires analytical and interpersonal skills coupled with the ability to drive influence, drive change, and manage an operation to take a recruitment function where it needs to be. Integrity, proactivity, and the ability to build long-lasting and effective relationships are essential for this role. Key Responsibilities Identify and Implement Efficiencies: Realize opportunities for efficiencies in solution execution and implement innovative solutions and continuous improvement initiatives delivering to SLAs and KPIs. Project Management: Utilize data to put project plans together, drive them to completion, and address barriers. Client Satisfaction: Deliver services with high levels of client satisfaction. Best Practices and Optimization: Hardwire and drive best practices, assist in stabilization, optimization of accounts/key roles, and understand delivery analytics for efficiency. Communication: Provide timely updates to client management, stakeholders, and/or executive sponsors. Client Support: Support and participate with client leaders through quarterly and annual reviews. Advisory Role: Advise clients on best practices and opportunities for improvement and/or corrective action. Stakeholder Liaison: Liaise with key stakeholders across Korn Ferry. Forecasting and Planning: Ensure teams are forecasting accurately and drive the Talent Demand Planning (TDP) process. Metrics Management: Define, communicate, manage, and monitor individual and team metrics when applicable, inspiring the team to attain goals and pursue excellence. Customer Satisfaction: Continually seek opportunities to increase customer satisfaction. Resource Flexibility: Consult with portfolio leaders to ensure flexibility and scalability of allocated resources. Process and Technology Management: Manage process and technology effectiveness, ensuring a consistent client and candidate experience. Best Practice Sharing: Drive best practice sharing and adoption. Required Skills 3-5 years managing operations functions 3+ years of client facing experience 3+ years of experience using recruitment technologies such as ATS, CRM and social media tools Experience managing projects from end to end, measuring effectiveness of models and processes, tailoring updates based on portfolio/client needs Experience with KPIs, and reporting out results 3+ years of experience working with MS Word, Excel, Outlook and PowerPoint Analytical and problem-solving skills with a lens to return on investment Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans. Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position. Equal Employment Opportunity Korn Ferry is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law. Pay Transparency for Remote Workers If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts or Ohio, please click here for remote opportunities with Korn Ferry in your state/province. Reference Job Id: 25523 The successful candidate will need to complete background checks as part of our recruitment process; this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications. #J-18808-Ljbffr Korn Ferry