4-Day Work Week - Lead, Clerical - Monroe NC

Lead, Clerical

QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations spanning 17 states. We are dedicated to educating, protecting, and caring for your skin, providing comprehensive skin care to help you achieve healthier, more confident skin.

Our mission is to promote skin health awareness through education on skin cancer prevention, risk factors, and the importance of annual skin exams and dermatologic care. We are committed to delivering advanced and accessible dermatologic services across growing communities while fostering a rewarding environment for our providers and staff.

The Lead, Clerical will oversee front office operations, managing patient check-ins, appointment scheduling, and insurance verifications to ensure smooth and efficient patient experiences. This role involves supervising clerical staff, coordinating daily workflow, and collaborating with management to uphold quality standards and operational effectiveness.

Key Responsibilities:

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure compliance with confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.