Lead Housing Case Manager

Job Description

Job Description

MISSION :

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

 

POSITION SUMMARY:

The position of the lead case manager provides the necessary stability to the residents of the property through initial move in orientation of community rules and program rules, case management services, and enforcement of all property rules and state and federal laws for residents residing at Native American Connections properties. This position is responsible for a small case load in addition to supervision responsibilities and administrative tasks. The ideal candidate has a strong understanding of Permanent Supportive Housing, Housing First model, providing case management services, and community resources. The ideal candidate also has experience using the SPDAT and HMIS. 

RESPONSIBILITIES:

• A full understanding of NAC’s philosophy of housing and resident wellness
• Enter case management information in HMIS software program for case management data.
• Complete initial case plan and SPDAT within 3 days of move-in; complete intake forms with residents and evaluate the level of need for case management services; complete and update resident case management plans and files monthly
• Administer the SPDAT assessment tool in suggested intervals. 
• Develop and facilitate life skills curriculum for individuals and groups. 
• Connect residents to community resources that offer life skills, education, and employment services as needed. 
• Maintain a strong working relationship with NAC outpatient services and refer for behavioral health counseling as appropriate.
• Provide referrals for emergency stabilization as needed; provide referrals for and/or deliver Financial Education; referrals for food boxes; manage transportation program; refer (and follow-up) to DES, applications for food stamps, AHCCCS as needed; work individually with clients to remove barriers to employability.
• Maintain timely, accurate case management and written file documentation on participant attendance, services and progress, rental history and recertification of income. 
• Attend weekly staffing to update all residents’ progress
• Maintain daily shift report and document all resident interactions.
• Conduct monthly community meetings and work to improve the payment history, health and safety issues, and residents conduct through the community through one-on-one education of the residents as needed.
• Responsible for creating and maintaining staff schedule and monthly activity calendar. 
• Responsible for completing various reports in a timely manner, including funder reports.
• Supervises case aides and case management, serving as the property’s first-line supervisor for Services staff

• Other duties as assigned

EDUCATIONAL / WORK EXPERIENCE:

• Bachelor’s degree preferred
• Two+ years’ experience in service delivery with increased responsibility OR any combination of related education, professional training or work experience which demonstrates the ability to successfully perform duties
• One+ year supervisory experience preferred

SKILLS REQUIREMENT:

• Knowledge of Permanent Supportive Housing and Housing First model
• Knowledge of Chronically Homeless Population and Seriously Mentally ill individuals
• Knowledge of the economic, educational and social problems of Native Americans and referral services
• Must be able to work well with others in a team approach
• Excellent communication skills – written and oral
• Experience in working with the Native American population preferred
• Possess and maintain a valid Arizona drivers license and reliable transportation and clean driving record
• MS Office skills

 

PHYSICAL DEMANDS:

• Able to sit, stand and walk with/ without accommodations.

NATIVE AMERICAN PREFERENCE : 

Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

DRUG FREE WORKPLACE:

Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.  

 

FAIR LABOR STANDARDS ACT : 

This position is considered to be Non-Exempt and entitled to overtime pay for hours worked in excess of forty (40) hours per workweek for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.

 

Mon-Friday 7:30Am-4:00PM