Corporate Sales Manager

YearlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Park Lane New York, situated on Billionaires’ Row - home to the world’s most coveted addresses onCentral Park South - has been completely reimagined as a departure from its neighbors and serves as aunique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center,Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610rooms - nearly half of which provide sweeping park-facing views - and 11,000 square feet of reimaginedindoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-artequipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.The Sales Specialistis responsible for plays a critical role in providing proactive sales engagement and reactive/inquiry response with the luxury retail travel agency and preferred corporate markets in support of the Director of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests.Responsibilities:The position of Sales Specialist plays a critical role in providing proactive sales engagement and reactive/inquiry response with the luxury retail travel agency and preferred corporate markets in support of the Director of Sales.The goal is to maximize total room nights and revenue potential for Park Lane New York across the Corporate- Consortia and Transient Luxury Leisure market segments with a focus on both retention and acquisition.Working in a team, the position will report to the Director of Sales & Marketing with a dotted line to the Director of Luxury and Corporate Sales, segment owner, as support to achieve targets/budgetResponsibilities include relationship building with B2B travel partners, selling guest rooms and suites, conducting site inspections, travel for the position as needed, strong ethic for setting business strategies and forward-thinking tacticsDuties also include preparing and presenting effective proposals for luxury travel agency inquiries, and if needed entering reservations in support of the Reservations Manager and reservations teamMaintaining well-organized documentation and reportsParticipation sales meetings, events and other staff meetingsWorks as a team member with the sales and catering teamExperience and ability to sell a luxury hotel experienceDeveloping, implementing and monitoring the hotels sales strategy to achieve and exceed forecasted revenue targets in Rooms, Food and Beverage and all other revenue-generating departmentsManage the hotel sales contacts and achievement of the hotel revenue planAttend major travel, trade and corporate functions and conduct sales trips based on business priorities which may include travel on weekends and evening eventsRetention and acquisition of corporate businessBuilding and maintaining strong client relations and developing accounts to increase market shareMaximizing yield potential for corporate business for the hotelWorking closely with the Director of Sales & Marketing and Director of Luxury and Corporate Sales to develop and implement strategies to maximize business levelsInteracts with B2B customer guests to obtain feedback on product quality and service levelsServe as a point of contact for VIP, repeat, and high-profile guests booked through the sales office, ensuring a personalized experience from pre-arrival through departureAnticipate guest needs and proactively resolve concerns, handling service recovery diplomatically to preserve and strengthen key account and guest relationshipsCoordinate VIP amenities, welcome notes, and room preferences in partnership with Front Office, Housekeeping, Concierge, and F&BConduct pre-arrival research on VIPs, loyalty members, and consortia clients to personalize guest profiles and communicate preferences across departmentsMaintain accurate, detailed guest history and preference records within the PMSParticipate in daily pre-arrival/stand-up meetings to review VIP arrivals and special requestsInteract with B2B and individual guests to obtain feedback on product quality and service levelsEnter, process, and manage individual, and luxury consortia reservations in support of the Reservations Manager and reservations teamManage rate loading, availability, and inventory controls for sales-driven business across all distribution channelsSupport training and quality checks for reservations agents on luxury consortia and corporate booking proceduresEnsure accuracy of reservation confirmations, deposits, and cancellation policies in line with brand and hotel standardsAudit reservations for accuracy, including consortia, corporate, and negotiated rate codesPrepare and analyze reservations and production reports, including pace, pickup, denials, and no-showsReports to the Director of Luxury and Corporate Sales, segment owner, as support to achieve targets/budgetWorks as a team member with the Sales, Reservations, Front Office, and Guest Services teams to deliver a seamless guest journeyMaintains well-organized documentation and reportsParticipates in sales meetings, events, and other staff meetings as neededInteracts with the operation team to ensure understanding of guest needs and in creating a working relationship within all areas of the operationAnnual Salary $65,000 - $70,000University qualifications in Business, Hospitality or Sales and MarketingMinimum 2 years sales experience in a four or five-star hotel or, a similar fast-paced environmentAn engaged and results-driven achiever with strong influencing skillsExcellent interpersonal, communication and time management skillsProven sales experience with the ability to lead, guide and achieve personal rev goalsHighly motivated, solutions-orientated self-starter with adaptable teamwork stylesStrong analytical skills with the ability to translate data into profitable actionStrategic orientation with the know-how to problem solve under pressureAbility to create a positive first impression with an understanding of the importance of five-star grooming standardsRefined verbal and written communication skillsUniversity qualifications in Business, Hospitality, or Sales and Marketing preferredMinimum 2 years of experience in a Sales Coordinator, Reservations, Guest Relations, or Front Office role within a four- or five-star hotel or similar luxury, fast-paced environmentWorking knowledge of property management and central reservations systems (e.g., Opera) and GDS platformsUnderstanding of revenue management fundamentals, including rate structures, inventory control, and distribution channelsExcellent interpersonal, communication, and time management skillsStrong problem-solving skills with a calm, gracious demeanor under pressure and a talent for service recoveryHighly motivated, solutions-oriented self-starter with adaptable teamwork styleStrong analytical skills with the ability to translate data into profitable actionAbility to create a positive first impression with an understanding of the importance of five-star grooming standardsRefined verbal and written communication skillsHighly organized, detail-oriented, and able to manage multiple priorities simultaneouslyFlexible availability, including weekends, holidays, and evenings as business needs requirePrefer selling, negotiating, business writing and presentation skills training