Community Manager

A Little About Us Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible. Position Information Title: Community Manager Department: Sales Reports To: Regional Manager Flsa: Exempt Work Schedule: Full Time Pay: $75,000 Travel Required: Yes, 10% Location: CO Management: Yes EEO Statement First/Mid Offs & Mgrs. About Your Role This is a hands‑on, full‑time position with day‑to‑day duties that include possessing a thorough understanding of all property operations, including leasing/marketing, customer service, maintenance procedures, administrative duties, and financial management. The Community Manager’s role is to coordinate and manage all persons, activities, and resources on the property in order to ensure that property residents have the best possible experience. It is the Community Manager’s responsibility to ensure the successful accomplishment of all fiscal and physical goals set for the property. Essential Duties and Major Responsibilities Walk all common areas daily to ensure they are clean and well‑maintained. Lead, mentor, and direct on‑site staff to ensure all of the property’s operational goals are achieved. Ensure that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required. Provide exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues. Direct maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well‑maintained, and unit turns are accomplished quickly and efficiently. In conjunction with the Maintenance Lead, assure that the make‑ready board (located within the property management software) is always up to date and maintained in real time. Verify that all make‑ready units are walked by a member of the leasing team upon completion and that all units meet expected standards. Maintain occupancy to meet or exceed budgeted expectations and suggest rent growth opportunities. Ensure that renewal offers are delivered timely and work with staff to bolster resident retention. Oversee collection of rent, ensure that late fees are collected, and evictions are filed on schedule. Attend court proceedings for collections/evictions, as necessary. Conduct regular property inspections, ensuring that all physical aspects of the property meet established standards at all times. Team Leadership Start each day with a quick staff meeting, setting daily expectations for all team members. Work with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally. Manage time of all staff members to ensure that all required reporting is completed on time. Enthusiastically embrace the company culture, provide a supportive environment for training and growth, demonstrate our drive to maintain the highest of standards, and provide the tools necessary for success. Market And Strategic/Business Support Strive to stay ahead of competition by possessing a thorough understanding of the local market; draw attention to trends that will impact occupancy and pricing. Ensure that competition research is completed as required. Provide input into the development of annual budgets. Actively manage operational finances, controlling spending toward budget. Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Manage vendors, ensuring that all work is performed timely, is completed well, and is paid quickly. Assist with other duties as assigned. Education High school diploma or equivalent is required. Associate degree in relevant field is preferred. Experience 3+ years of management experience is required. Specialized Skills Basic computer knowledge including Microsoft Word, Excel, Outlook; property management software. Positive attitude and focus on customer service. Sales, leasing, and marketing ability. Experience in social media and technology. Strong time management, organization, problem‑solving, and judgment skills. Strong attention to detail and accuracy. Strong written and verbal communication skills. Supervisory Expectations The position has immediate oversight of 2 or more team members performing the same or directly related work as the position leads, which includes interviewing, hiring, training employees, planned work, assigning work, directing work, appraising, performance management, rewarding and disciplining, addressing complaints, resolving problems. Physical Demands and Work Environment The work environment is typical property management in an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with clients, have a valid driver’s license, clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities. The employee is frequently required to sit for prolonged periods of time, use hands to handle objects, tools, or controls, talk or hear, stand, walk, reach, and occasionally lift or move up to 15 pounds. Work Hours This position is regularly scheduled Monday through Friday from 9:00 AM to 6:00 PM. Work hours may vary based on operational and business needs. Occasional evening and weekend hours may be required. Core Competencies Oral and written communication skills. Teamwork. Reasoning and problem solving. Customer service. Sales skills. Business acumen. Leadership. Personal appearance & grooming. Compensation Details (Yearly Salary) $75,000 #J-18808-Ljbffr