Student Assistant - Information Technology (IT) Project Management - Remote

Job Category Part-time, Off-campus , Department of Managed Health Care Employee Type Student Assistant Manage Others No Description The Department of Managed Health Care is seeking to hire one Student Assistant for the Office of Technology and Innovation. The office supports the department’s mission by developing, maintaining, and supporting information technology systems, applications, websites, data analytics, and technology infrastructure. Under the general supervision of the Chief of the Project Management Office, the Information Technology Manager I, the Student Assistant will assist with business analysis, project management, and information technology change control activities. Responsibilities will include documenting requirements gathered during meetings, organizing user feedback, updating business process flowcharts, verifying information in system mapping documents, maintaining project schedules, tracking action items and project milestones, and scheduling meetings. The Student Assistant will also help monitor incoming change requests, verify that required documentation is complete, including rollback plans, testing approvals, and risk assessments, and prepare agendas and schedules for Change Intake Board and Change Advisory Board meetings. This position will provide valuable hands‑on experience in project coordination, business analysis, and information technology operations while supporting the department’s technology initiatives. Requirements Conditions of Employment This is a part‑time, temporary, non‑benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. The candidate selected by the DMHC will be subject to a pre‑employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records. UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice. UEI is not a multi‑state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment. Prerequisites Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list. Students must be enrolled in at least: six‑semester units or nine quarter units for undergraduate students; four‑semester units or six quarter units for graduate students. Students declared major must match the major(s) listed in the job posting. Majors/Fields of Study Business Administration, Computer Engineering, Computer Information Systems, Computer Science, Information Technology, Management Information Systems, or Software Engineering. Work Schedule Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor. Additional Work Schedule Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer). Compensation $18.27 - $24.62 per hour. Minimum Qualifications Proof of application for, or enrollment as a student in, an appropriate college or university program. Preferred Qualifications At least one year of experience using project management tools such as Jira and Confluence. At least one year of experience creating and maintaining IT project documentation, such as requirements documents, process maps, and use case diagrams. Academic coursework experience is acceptable. At least one year of experience supporting IT change control, including reviewing and prioritizing requests, tracking project progress, and coordinating the implementation of changes. Strong analytical and organizational skills, with excellent attention to detail. Effective time management skills and the ability to manage multiple tasks and priorities. Strong written and verbal communication skills. Ability to work independently and collaboratively as part of a team. Ability to follow established procedures, policies, and applicable statutes. Positive attitude and willingness to learn new skills and processes. Strong customer service skills and a commitment to providing professional support. Reliable attendance and punctuality. Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibilit y. Duties and Responsibilities Assist business analysts with scheduling project meetings and coordinating related activities. Create and update information technology project documentation, including process flows, functional and non‑functional requirements, Requirements Traceability Matrices, Business Requirements Documents, use cases, user stories, and business cases. Assist project managers with scheduling meetings and coordinating project activities. Create and maintain project management documentation, including project charters, project management plans, communication plans, risk registers, stakeholder registers, decision logs, Responsibility Assignment (RACI) Matrices, and project status reports. Review service requests and assist with converting them into change requests when necessary. Classify and organize change requests in the WASP Information Technology Service Management system to ensure they are routed to the Information Technology Governance Committee for review. Coordinate with the Office of Technology and Innovation divisions to review change requests and prepare releases for governance review. Monitor the change management intake queue and verify that change requests include required documentation, such as rollback plans, testing approvals, and risk assessments. Prepare agendas and schedules for weekly Change Intake Board and Change Advisory Board meetings. Assist with coordinating regular and emergency meetings and activities related to information technology change control. Track and document information technology changes to support accountability, compliance, and auditing requirements. Support post‑implementation activities, including issue tracking, patch coordination, internal training, customer inquiries, service tickets, and management communications. Assist with closing change requests and releases promptly following approval and deployment to the production environment. Stay informed about current practices, tools, and trends in project management, business analysis, and change control. Perform other job‑related duties and special projects as assigned by management. Physical Requirements Sit for extended periods; frequently stand and walk; manual dexterity and hand‑eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Working Conditions Work is performed in a Remote environment. Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home. Summary DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians. If you are interested in learning about the Department of Managed Health Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me JOIN US ON OUR MISSION! Your work supports the mission of the DMHC to protect consumers’ health care rights and ensure a stable health care delivery system for Californians. Agency/Department Managed Health Care, Dept of #J-18808-Ljbffr