Sr. Executive Business Partner

Job Description

Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the Team

The Product and Design organizations at Klaviyo are responsible for defining, building, and scaling the products and experiences that power customer growth. Together, these teams sit at the center of company strategy, partnering closely with Engineering, Go-To-Market, Operations, and Executive Leadership to deliver innovation at scale.

The organization is made up of highly collaborative leaders operating across multiple locations, time zones, and priorities. Their work spans product strategy, customer engagement, organizational planning, executive communications, talent development, and company-wide initiatives.

As these teams continue to grow, operational excellence becomes increasingly important. The Executive Assistant / Business Partner team plays a critical role in enabling leaders to focus on their highest-impact work by ensuring their time, priorities, communications, and operations run seamlessly.

This is a highly visible role supporting multiple senior leaders across Product and Design. Success requires exceptional judgment, proactive problem-solving, strong business acumen, and the ability to navigate ambiguity with confidence and discretion.

The Role

We're looking for a Senior Executive Assistant / Business Partner to support multiple members across Klaviyo's Product and Design leadership teams.

In this role, you will serve as a trusted partner to executives operating in a fast-paced, high-growth environment. You'll manage complex schedules, drive operational coordination across teams, and anticipate needs before they arise. You will help leaders maximize their effectiveness by creating structure, solving problems, and ensuring critical priorities move forward.

The ideal candidate thrives in highly dynamic environments, enjoys solving complex logistical challenges, and has a reputation for making things happen regardless of obstacles. You bring a strong sense of ownership, exceptional attention to detail, and the ability to manage multiple competing priorities while maintaining a calm and professional presence.

What You'll Do

• Manage highly complex calendars for multiple senior leaders, balancing strategic priorities, competing demands, and frequent changes.
• Serve as a trusted thought partner to executives, helping prioritize time, identify conflicts, and ensure focus on the highest-impact activities.
• Coordinate meetings and engagements across internal and external stakeholders, often involving senior leadership and cross-functional teams.
• Plan and execute domestic and international travel, including detailed itineraries, contingency planning, and last-minute adjustments.
• Drive logistics and operational planning for leadership meetings, team offsites, organizational reviews, and strategic planning sessions.
• Partner closely with Product and Design teams to coordinate initiatives and improve organizational effectiveness.
• Manage executive communications, meeting preparation, follow-up actions, and key deliverables.
• Anticipate obstacles and proactively solve problems before they impact leaders or teams.
• Handle confidential information with exceptional discretion, professionalism, and sound judgment.
• Establish and improve processes that create efficiency, scalability, and clarity across the organization.
• Track priorities, commitments, and action items to ensure follow-through and accountability.
• Support special projects and strategic initiatives as business needs evolve.
• Build strong relationships across the company and serve as a trusted resource for employees, leaders, and external partners.

Who You Are

• 6+ years of Executive Assistant, Executive Business Partner, Chief of Staff, or similar experience supporting senior executives in fast-paced environments.
• Significant experience supporting multiple executives simultaneously, ideally within fast-paced, high-growth environments, or other highly cross-functional organizations.
• Demonstrated ability to manage exceptionally complex calendars with competing priorities and frequent change.
• Proven track record operating successfully in high-growth technology companies.
• Strong business judgment and the ability to understand organizational priorities and executive decision-making.
• Exceptional organizational skills and attention to detail.
• Outstanding written and verbal communication skills.
• Ability to remain calm, adaptable, and solutions-oriented under pressure.
• Strong stakeholder management skills and confidence interacting with leaders at all levels of an organization.
• High degree of professionalism, discretion, and integrity when handling sensitive information.
• Resourceful problem-solver with a reputation for finding solutions and getting things done.
• Experience managing travel, events, executive meetings, and complex operational logistics.
• Proficiency with Google Workspace, calendar management systems, collaboration tools, and modern productivity software.

Why This Role Matters

The Product and Design organizations are responsible for shaping Klaviyo's future. The leaders you support drive some of the company's most important strategic decisions, investments, and innovations.

In this role, you'll help create the conditions that allow those leaders and their teams to operate effectively at scale. You'll influence how time is spent, how priorities are managed, and how critical initiatives move forward across the organization.

By bringing operational excellence, sound judgment, and exceptional execution to every aspect of the role, you'll have a meaningful impact on both the success of the leadership team and the broader business.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$108,000—$162,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).