Patient Services Coordinator - Truman Health Services

Patient Services Coordinator

The UNM Medical Group, Inc. is seeking a full-time Patient Services Coordinator to work in our Truman Health Services Team. This candidate must be an excellent communicator with a desire to be part of a great team!

Minimum $36,399 - Midpoint $44,754*

*Salary is determined based on years of total relevant experience.

Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. The work schedule is Monday - Friday 8am-5pm.

The ideal candidate will have experience working in a fast-paced Primary Care Clinic and is familiar with the processes related to verifying insurance, verifying patient eligibility for services, scheduling appointments and handling a multiline phone. This candidate will have experience collecting patient co-pays, maintaining and balancing daily cash collections, and preparing deposits

In addition, this role requires someone who is dedicated, reliable and enthusiastic with an overachieving attitude and enhanced work ethic who can coordinate calls and registration while providing superb customer service.

Under limited supervision, performs a wide variety of administrative support functions at assigned UNMMG Ambulatory Clinic including but not limited direct service to patients either by phone or in person by scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referral and prior authorizations with insurance carriers. Assist with concerns and complaints and serving as a liaison as needed with physicians, other providers and insurance companies.

Minimum Job Requirements of a Patient Services Coordinator:

High school diploma or GED. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

About Truman Health Services:

• Compassionate & Evidence-Based Treatments: Join an interdisciplinary team that provides patient centered medical care for HIV and gender-affirming primary care. We also provide consult services for Hep-C and PrEP and strive to ensure the highest standards in health care.
• Holistic & Integrated Approach: Be part of an organization that takes a comprehensive approach, addressing patients' medical, social, and mental health needs with a commitment to their overall well-being.
• Inclusive & Impactful: With locations in both Albuquerque and Roswell, NM, contribute to a dynamic, LGBTQIA+ affirming environment where you can make a real difference in the lives of New Mexicans.

UNM Medical Group, Inc. welcomes people with lived experience to apply.

Priority will be provided to candidates who are:

• Experienced providing Community Health Worker services to medically and socially complex populations.
• Experienced providing social support services to people living with HIV/AIDS.
• Experienced working with the LGBTQ+ community.
• Experienced working in a community based multi-disciplinary setting.
• Bilingual English/Spanish.

Duties and Responsibilities of a Patient Services Coordinator:

1. RECEPTION: Responsible for clinic receptionist duties including but not limited to: answer incoming phones, patient check in/out, coordinate and facilitate accurate patient appointment scheduling through electronic and/or manual systems, schedule follow-up appointments as ordered by providers, update and ensure accurate patient schedules and appointments in UNMMG computer systems.
2. REGISTRATION: Responsible for registration duties including but not limited to: obtaining copy of insurance card, verifying accuracy of patient demographics and insurance information; updating and ensuring accurate information into UNMMG computer systems.
3. FINANCIAL / CASH MANAGEMENT: Responsible for collecting co-pays, collecting upfront payments as well as self-pay down payments; generating patient receipts; referral of patients to financial counseling for funding options, if necessary. Responsible for daily cash reconciliation of cash collections and receipts; following UNMMG established cash management policies and procedures.
4. BILLING: Responsible for generating charge document and other billing paperwork at time of patient's clinic visit to ensure proper billing information is obtained and documented including but not limited to completion of paperwork by provider, written documentation on clinic log, DX and CPT code selection by provider on charge document, prompt submission to UNMMG centralized charge entry.
5. PRIOR AUTHORIZATION: Responsible for coordinating and processing all referrals and prior authorizations. Interface with insurance companies to verify coverage and obtain prior authorizations; may coordinate multiple authorizations and coverage; compiles medical documentation necessary to ensure prior authorization is obtained; updates computer systems to ensure final prior authorization is documented in UNMMG computer systems.
6. Maintain ongoing communications and dialog with the centralized UNMMG Practice Coordinator to address staffing issues, ongoing training and support as well as to address problems or issues related to clinic front-end processes and operations.
7. Maintains record keeping and filing systems; gathers, enters and updates data as required.
8. Serves as backup support for other administrative personnel as required; cross trains with other personnel for all administrative, customer service and clerical functions

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

Benefits:

• Competitive Salary & Benefits : UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage : Includes medical, dental, vision, and life insurance.
• Additional Perks : Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.