Senior Client Service Associate, Executive Benefits Account Management (Hyb

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers who help companies and individuals worldwide address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, please visit Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance and long‑term care programs. Covala embodies our dedication to forming powerful bonds with our clients and plan participants. Position Summary The Account Manager position is an integral part of a eight‑person team. The role is central within the organization and is responsible for managing relationships with corporate clients and overseeing internal operations among different functional groups. The individual will participate in company‑wide projects that involve collaboration across departments and will contribute meaningfully to a growing business. Success requires a proactive, results‑driven mindset, strong interpersonal and communication skills, and the ability to collaborate effectively across teams. Intellectual curiosity, adaptability in a dynamic environment and professional integrity are also essential qualities. Full‑time role – Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. Hybrid , based out of New York City. During the first three months, the individual will work onsite up to three days per week for training. After this initial period, onsite schedule will be determined at the manager’s discretion. We will also consider experienced candidates working fully remotely in the Eastern Time Zone. Position Responsibilities Interact daily with Benefit / Human Resource contacts at large corporate clients and top law firms, providing administration and client service support for their individual disability insurance benefits. Coordinate annual enrollment and communication campaigns to executives of our corporate clients. Analyze census data from corporate clients to determine eligible executive populations for enrollment campaigns. Handle inquiries from eligible executives about the disability insurance being offered through our enrollments. Team with our IT Group to develop reports for our corporate clients. Qualifications Attention to detail. A high level of accountability and ownership of work. Ability to work on a fast‑paced team with specific deadlines. Resourcefulness and ability to consult others to get a job done. Strong ability to prioritize tasks and manage time. A team‑oriented, friendly collaborative attitude. For hybrid or remote work, candidates must have access to a reliable, confidential workspace and a stable high‑speed internet connection. Education & Experience Bachelor’s Degree. 8–10 years of account management or customer service experience. Experience with executive benefits or individual disability insurance. Life and Health Insurance License required. What We Offer We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 – $85,000, and may include performance‑based incentives. NFP and Covala Group is an inclusive Equal Employment Opportunity employer. #J-18808-Ljbffr NFP, an Aon company