Technical Services Representative - Automotive Finishes

Job Summary The position is responsible for efficient application of Sherwin‑Williams Automotive products in customers’ accounts, including collision shops, dealerships, production shops, auto auctions, etc. The incumbent will spray product, resolve any common difficulties that may occur during the paint process, and identify customer needs to develop appropriate solutions. This role also requires regular interaction with employees and handling confidential information, with a background check conducted as a safety measure. Responsibilities Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation. Assist customer in proper selection and application of product to develop expert relationship. Support sales reps branch operations and distributors with technical and marketing assistance as needed. Develop knowledge/skills regarding sales techniques and methods. Assist in color verification and field color formulations. Assist Branch operations and distributors in internal training at all levels. Develop training aids and implement as needed to effectively communicate information. Assist customer in set-up and implementation of mixing systems. Allow self to be readily accessible to customer for advice/assistance. Build/manage relationships with sales reps/branches. Identify potential problems and establish solutions with sales support network. Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such. Possess knowledge of Sherwin‑Williams’ competitive advantages. Act as key technical knowledge source by staying up to date on industry and product change. Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management. Efficiently budget technical support calls to ensure the best use of time and company resources. Maintain accurate records of all demonstrations. Make delivery of product as needed ensuring customer’s quality and service expectations are met. Conduct self in professional manner to ensure customers’ quality and service expectations are met. Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record. Adhere to company safety standards at all times. Suggest new products that are introduced if applicable. Implement or create procedures that will help the customer in avoiding issues or allow them to improve their process. Enter all calls in CRM with detailed and accurate comments. Troubleshoot product quality issues that may occur and implement solutions. Qualifications Required High School Diploma or equivalent. Valid driver’s license. At least 3–5 years working with vehicle refinish processes and products. Preferred Bachelor’s Degree in a business‑related field. Prior sales experience. Automotive aftermarket experience. Technical / Skill Requirements Required Demonstrated ability to work with Word documents and spreadsheets. Demonstrated high level of both verbal and written communication skills. Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L. Demonstrated ability to make independent decisions. Physical ability to lift and carry up to 100 lbs.; spend approximately 45% of the day sitting and travel by car or van. Ability to tint paint, distinguishing chromatic colors. Tolerance of non‑toxic paint odors and ability to wear a respirator as required. Ability to operate a hand truck and/or material handling equipment. Ability to operate a computer and communicate via telephone. Preferred Prior experience with sales or automotive aftermarket. Travel Requirements Approximately 75% travel away from home or typical office location. Benefits Health, dental, and vision insurance. Retirement and 401(k) matching. Paid time off and paid holidays. Employee assistance and wellness programs. Comprehensive benefits information available at myswbenefits.com. Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. #J-18808-Ljbffr Sherwin-Williams