Senior Director of Business Development - Contra Costa & Alameda Region

Senior Director of Business Development – Contra Costa & Alameda Region Pleasanton, California, United States We have been a trusted community resource since 1980. Our reputation has been built on consistency, responsiveness, and quality. As a non-profit, community-led agency, we are able to focus on providing quality care to patients and families when they need it most, rather than being driven by profit or financial demand. This full-time position offers competitive pay, generous benefits and a supportive work environment. Position Summary The Senior Director of Business Development will own the execution and performance that drives census. The Senior Director is responsible for strategic facility and provider growth, monitoring, and management. This role drives census growth, expands referral networks, and strengthens market presence through team leadership, field presence, new partnerships, and data-informed strategies. Office Location: Pleasanton, CA Location: Field-based expectations to Alameda and Contra Costa County Hope Hospice follows all CDPH vaccine requirements for healthcare personnel. Essential Duties & Responsibilities Important tasks include the following. Other duties may be assigned. Strategic Growth & Market Expansion Lead team through comprehensive business development strategies to achieve census and revenue targets Identify new market and geographic expansion opportunities Analyze market trends and referral patterns to inform standard work for the team Shadow team in the field to mentor and coach on best sales and marketing practices Collaborate with leadership on strategic planning Referral Development & Relationship Management Build and maintain strong relationships with hospitals, physicians, SNFs, ALFs, and community partners through field-based meetings and in-services Oversee referral pipeline management and ensure consistent growth in admissions Represent the organization at industry events, community outreach, and networking opportunities Ensure high levels of customer satisfaction among referral sources Leadership & Team Management Lead, mentor, and develop the provider and community relations team Drive team accountability through set performance expectations and monitoring KPIs Provide coaching on relationship building, and sales strategies and techniques Foster a culture of collaboration, integrity, and mission-driven performance Operational Collaboration Partner with clinical, admissions, and operations teams to ensure seamless intake and service delivery Align business development efforts with organizational capacity and quality standards Ensure compliance with hospice regulations, ethical marketing practices, and organizational policies Data & Performance Management Track and report key performance metrics including census growth, referral conversion rates, and market share Utilize CRM systems and analytics tools to optimize outreach and engagement strategies Prepare regular reports and presentations for executive leadership Education & Experience Bachelor’s degree required; Master’s degree (MBA, MHA, or related field) preferred 5+ years of progressive experience in healthcare business development, preferably in hospice, home health, or post-acute care 2+ years in a management role Strong understanding of hospice philosophy, regulations, and reimbursement models Proven success in driving census growth and building referral networks Excellent leadership, communication, and negotiation skills Strategic thinker with strong analytical and problem-solving abilities Ability to thrive in a fast-paced, mission-driven environment Key Performance Indicators (KPIs) Census growth and average daily census (ADC) Referral volume and conversion rates Team performance and retention Why Join Us Opportunity to lead growth for a mission-driven hospice organization Collaborative executive leadership team Competitive compensation and benefits Meaningful work supporting patients and families Pay Range: $160K - $180K annually, with bonus potential Hope Hospice is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at Hope Hospice. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws. We comply with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodations/employees to perform essential functions. New hires may be subject to passing a medical examination and skills and agility test. Do you have the unrestricted right to work in the United States? * Select... Are you able to perform the essential functions of the job for which you are applying, either with or without reasonable accommodations? * Select... If you answered no to the above question, what accommodations are needed? Do you have experience in Healthcare Business Development? * From what institution did you receive your professional degree? * What pay range are you looking to land in? * I authorize Hope Hospice to contact any of my schools, current and former employers, and/or other references for the purpose of collecting information and an account of my work experience and education. I agree to hold any or all of them blameless and free of any liability for releasing such information.I understand that all offers of employment are conditioned on: Provision of satisfactory proof of identity and legal authority to work in the United States, Completion of a post-offer, pre-employment criminal background investigation (including, but not limited to, a social security search, employment verification, and criminal records search), and Completion of a post-offer, pre-employment medical assessment. If employed, I agree to observe all rules, regulations, and policies of By the Hope Hospice. I recognize that this application does not bind either me or the employer for any specific period regardingemployment, and that employment with Hope Hospice is “at-will,” which means that either meemployer or I may end the relationship at any time and for any lawful reason, with or without notice. The “at-will” employment relationship cannot be modified except in a written document signed by the CEO. I certify that the information contained in this application form is true and correct and that any omission, misrepresentation or misstatement may result in an offer of employment being rescinded and is grounds for immediate termination upon discovery at any time during employment. #J-18808-Ljbffr Hope Hospice & Health Services