Senior Healthcare SaaS Implementation Project Manager

Role Description

Symmetrio is recruiting a Senior Implementation Project Manager for our customer, a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions. This individual will lead complex healthcare software implementations for enterprise health systems and multi-site customers, managing projects from Sales handoff through go-live and implementation completion.

The ideal candidate will have experience leading healthcare SaaS implementations, working with healthcare data structures such as HL7 and FHIR, and operating in HIPAA-regulated environments, along with strong project management and communication skills and the ability to mentor other project managers.

This is a full-time position based in the United States, with Atlanta preferred. The position requires regular domestic travel to customer sites for project kickoffs, go-live activities, and hypercare support.

Responsibilities

• Lead complex healthcare SaaS implementations from kickoff through completion, ensuring projects remain on schedule and within scope.
• Develop and maintain project plans, milestones, timelines, risks, issues, and dependencies.
• Manage project scope and customer expectations, including changes and escalations throughout the implementation.
• Lead customer meetings and communications, including interactions with senior and executive stakeholders.
• Coordinate clinical, engineering, product, and customer teams across multiple implementation workstreams.
• Oversee implementation readiness, cutover planning, go-live, and post-launch hypercare activities.
• Partner with Product and Engineering to address integration challenges and product gaps affecting customer deployments.
• Track project performance and help improve implementation processes, playbooks, templates, and use of AI tools.
• Support the transition from Implementation to Customer Success with a complete customer handoff.
• Mentor and serve as a resource for other Implementation Project Managers, particularly on complex or at-risk engagements.

Qualifications

• 5+ years of experience managing software implementations or complex technical projects, preferably within healthcare.
• Experience leading healthcare SaaS implementations for provider, clinical, or health IT organizations.
• Experience managing large, complex, or multi-site implementations with multiple stakeholders and workstreams.
• Strong project management skills, including scope, risk, dependency, timeline, and stakeholder management.
• Experience working with healthcare data structures and integration technologies such as HL7, FHIR, and APIs.
• Experience working in HIPAA-regulated healthcare environments and understanding of healthcare data privacy requirements.
• Excellent communication and interpersonal skills, with the ability to work with customers and senior-level stakeholders.
• Demonstrated ability to mentor, coach, or support other project managers.
• Experience working in a fast-paced startup or healthcare technology environment preferred.
• PMP certification and AI proficiency preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)