Implementation Manager

Role Description

As Implementation Manager for Providers at Hippocratic AI, you will own the end-to-end deployment of our voice AI platform for health system and digital health customers—translating signed contracts into go-live programs that improve patient outcomes at scale. You'll sit at the intersection of project management, technical configuration, and health system operations, ensuring each program launches correctly configured and on schedule.

This role exists because health systems are ready to deploy breakthrough AI, and they need an expert who understands their clinical workflows, patient data flows, and operational complexity—someone who can make deployments to diverse provider environments repeatable and scalable.

What You Will Accomplish

• By day 90, you will have successfully deployed your first health system use case from contract to go-live—properly configured, on schedule, and with complete documentation handed off to Customer Success.
• You'll have established strong relationships with your customer's clinical and operational stakeholder teams and validated the core processes that define provider implementation success.
• At 12 months, you will have deployed multiple use cases across different health systems (post-discharge, disease management, care gaps, and beyond).
• Built reusable playbooks and templates that make each successive deployment faster and more scalable.
• Established HAI's standard platform onboarding process for providers.
• Become the trusted expert that internal teams and customers turn to for implementation guidance.

The Team

You'll work alongside Customer Success, Clinical, Product, and Engineering teams—all focused on ensuring health system deployments succeed. You'll partner closely with health system clinical teams, operational leadership, technical staff, and EHR/IT departments. This is a role that requires both deep execution and strategic thinking about how to scale provider implementations across diverse healthcare organizations.

What You'll Do

• Own use case deployments end-to-end from contract signature to go-live, serving as the primary project lead for provider implementation engagements and driving accountability to timeline and quality.
• Build and maintain Implementation Charters for each deployment—documenting timeline, configuration decisions, data requirements, go-live checklists, and sign-off criteria that ensure consistency and quality across diverse provider environments.
• Configure use cases for deployment including dialer setup, agent configuration, population filters, exclusion rules, call cadence, routing logic, and workflow integration.
• Coordinate with health system data and IT teams to define, validate, and onboard patient data files and EHR integrations.
• Project-manage across health system stakeholder teams including clinical operations, patient care management, IT, EHR administration, and departmental leadership.
• Design agents that fit into clinical workflows and drive measurable outcomes across diverse health system use cases.
• Define and refine HAI's standard platform onboarding process for providers.
• Build and maintain the HAI implementation playbook—documenting what works across different provider types and EHR systems.
• Hand off to Customer Success at go-live with complete deployment documentation, clinical workflow diagrams, and configuration details.

Location Requirement

This is a remote role with significant field presence. You must be willing to travel 25–40% of the time to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support. Periodic travel to our Palo Alto headquarters is expected for team alignment, playbook refinement, and strategic planning.

Qualifications

• Minimum 5 years of implementation, onboarding, or professional services experience working specifically with health systems, health networks, digital health providers, or provider-focused healthcare organizations.
• Deep fluency in health system and provider operations and workflows.
• Proven track record managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines.
• Hands-on experience with provider IT environments and vendor onboarding processes.
• Strong project management and process documentation skills.

Preferred Qualifications

• Background at healthcare SaaS companies serving providers or healthcare IT consulting experience with provider clients.
• Deep familiarity with EHR systems and health system IT architecture.
• Experience with voice AI, outbound patient engagement platforms, dialers, or telephony configuration.
• Knowledge of healthcare compliance and regulatory frameworks relevant to providers.
• Track record of scaling implementation processes across multiple health systems or provider networks.
• Understanding of clinical workflows and ability to translate clinical requirements into technical use case design.

Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.

Equal Opportunity

Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds.

If you require accommodations during the hiring process, please contact View email address on us.fitly.work .

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.