Front Desk Supervisor

Pay or shift range: $18 USD to $20 USD. This is the pay range for this role. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description As a Front Desk Supervisor at Renaissance Baronette Hotel in Novi, Michigan, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. Leadership is key as a supervisor of your department. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit. Responsibilities Assist guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality standards Promptly address guest concerns and ensure satisfaction in a timely manner, post guest charges, collect payments, and follow cash handling procedures Supervise staff, train and lead Handle guest mail and messages with respect to privacy and professionalism Stay knowledgeable about the hotel brand, travel programs, and special offers Communicate guest feedback effectively to departments and management Respond quickly to calls, lobby visitors, and team members needing assistance Maintain full knowledge of hotel safety and emergency procedures Qualifications High school diploma or equivalent preferred Prior hospitality or customer service experience with leadership background Strong interpersonal and communication skills Ability to multitask and remain professional in a fast-paced environment Detail-oriented with strong organizational skills Flexibility to work varied shifts, including evenings, weekends, and holidays Benefits (Full-Time Associates Only) Competitive wages Medical, dental, and vision insurance Company paid Life insurance and company paid short term disability options 401(k) program with company match Paid time off, holidays and work-life balance Training, development, and career advancement opportunities Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Renaissance-Hotels