Agent Program Analyst

Job Title: Agent Program Analyst

Agency: Insurance Department of the State of Georgia

Job Requisition ID: JR0000005307

Shift: Not Applicable (United States of America)

Compensation Details: $56,000.00

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Description

Under supervision of the Agent Program Manager, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website. Monitor and track Agent-related activities, including agent certification verification, de-certification, and enrollments. Coordinate with agency’s Agents Licensing Division to manage the Georgia Access License Qualification and Georgia Access License Qualification renewal process for agents. Coordinate with agency’s Agent Licensing Division regarding agent certification applications and access to the Georgia Access Agent Portal. Provide ongoing support for agents as needed, including responding to Georgia Access Contact Center escalated inquiries and recommending Interactive Voice Response (IVR) modifications to support agents. Develop Agent fraud reports; implement processes to resolve fraud-related issues. Coordinate with the technology vendor to design components of the Georgia Access Agent Portal. Assist in maintaining agent-related content on the Georgia Access website. Develops Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), or job aid materials. Develop and inform agent training content and recertification materials applicable for each plan year on an annual basis to ensure coursework reflects any changes to federal and state health insurance standards. Assist the Agent Program Manager with coordinating with vendors responsible for agent examination and trainings. Develop content and communications for agent engagement and agent workgroup activities including mass mailings, industry association coordination, and webinars. Coordinate with the technology vendor to design components of the Georgia Access Agent Portal. Assist in maintaining agent-related content on the Georgia Access website. Develop Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), or job aid materials. Perform other duties assigned.

Minimum Qualifications

High school diploma/GED and one (1) year of job-related experience or completion of an apprenticeship/internship that sufficiently supplied experience to understand the basic principles relevant to the major duties of the position or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.