Director of Operations

Director Of Operations

The Director of Operations will lead and advance the strategic direction of the Axxess Operations Team, ensuring operational excellence across all business units. This role is responsible for architecting scalable operational frameworks, optimizing cross-functional workflows, and leveraging digital tools and automation to modernize operations, increase efficiency, and support high-performing teams. This role will align people, processes, and systems to drive strategic business outcomes and ensure seamless coordination across a diverse set of operational functions.

A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.

Professional development for career growth and advancement

Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Axxess is the leading global technology platform, transforming how care is delivered in the home. Trusted by more than 9,000 organizations worldwide, its robust ecosystem empowers healthcare professionals to deliver exceptional care to more than 7 million patients. Its AI-powered solutions drive efficiency, reduce costs and help improve outcomes, while its commitment to compliance and security is backed by industry-leading certifications. We bring life-changing technology to healthcare, impacting the way people work, learn, and grow their business. Our edge does not come from our technology, it comes from our people. We work as one team with a common goal to create shared success benefiting everyone. Axxess fosters a collaborative culture that fuels innovation and excellence and is recognized nationally as a "Best Place to Work."

Drive the long-term workplace operations strategy, aligning policies, procedures, and service delivery models with organizational goals and evolving business needs.

Provide strategic oversight of all workplace operations, ensuring scalable systems, risk-mitigation practices, and a consistently exceptional employee experience across the office environment.

Oversee forecasting and operational planning, including multi-year budgeting, vendor strategy, and contract governance to optimize spend, strengthen partnerships, and ensure high-quality service delivery.

Lead enterprise-level process improvement initiatives, identifying opportunities to modernize workflows, implement technology solutions, and enhance operational efficiency and cost effectiveness.

Serve as across-functional leader (with Sales, Marketing, IT, People, Talent Acquisition, Accounting, and others), aligning operational strategy to support seamless company-wide events, programs, and business processes.

Establish governance for administrative systems, ensuring accuracy, data integrity, security compliance, and effective oversight of access management and workplace records.

Cultivate strategic relationships with building management, security teams, vendors, and executive leadership, ensuring alignment on workplace priorities, service expectations, and long-term facilities planning.

Provide leadership and oversight for workplace compliance, ensuring adherence to safety standards, regulatory requirements, emergency preparedness protocols, and continuous risk-management practices.

Bachelor's degree in a related field required, Master's degree is a plus

Software industry and/or SaaS experience preferred

10+ years operational experience required

In-depth knowledge of multiple operational functions and principles, including finance, customer service, employee management, etc.

Proven ability to plan and manage operational process for maximum efficiency and productivity

Demonstrated ability to solve problems and anticipate customer needs

Strong oral and written communication skills.

Demonstrable proficiency with the Microsoft Suite

Desire and ability to work effectively in an entrepreneurial and dynamic environment

Demonstrated ability to organize, set and implement priorities and manage multiple tasks

Strong interpersonal and professional skills

This is a 100% on-site position in our Dallas office - this is not a remote role

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

*NO AGENCIES OR THIRD PARTIES PLEASE *