Manager II, Product Adoption & Operational Readiness, Global Business Systems (Raleigh, NC)

This job is with LexisNexis Legal & Professional®, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Are you energized by driving enterprise-wide adoption of digital platforms and ensuring transformational programs deliver measurable business impact? Do you thrive at the intersection of business, technology, and user experience-turning strategy into real-world outcomes?

LexisNexis is executing a multi-year transformation of our Global Business Systems to improve go-to-market effectiveness, accelerate revenue growth, and deliver seamless customer experiences. This includes modernizing platforms such as Salesforce CRM, CPQ/Revenue systems, ERP, eCommerce, sales enablement tools, and customer-facing applications, while leveraging data and AI-supported capabilities to enhance business performance.

We are hiring a Manager II, Product Adoption & Operational Readiness to lead next-generation change and adoption strategies across these platforms. This role will play a key part in reimagining change management by leveraging data, automation, and AI-supported capabilities to drive intelligent, scalable adoption.

Responsibilities

• Lead product adoption and operational readiness across Global Business Systems platforms, including Salesforce CRM, CPQ, ERP (e.g., PeopleSoft), eCommerce, sales enablement tools (e.g., Gong), customer-facing solutions, and enterprise data platforms

• Evolve change management approaches from training-based models to intelligent, AI-supported, and behavior-driven adoption strategies

• Design and implement data-driven and AI-supported adoption frameworks that enable personalized, real-time user engagement

• Use advanced analytics and insights to identify adoption risks, inform interventions, and optimize outcomes

• Partner with Product and Technology teams to enable in-product guidance and AI-supported experiences (e.g., nudges, recommendations, copilots)

• Establish and execute operational readiness frameworks, including success criteria, go-live standards, and post-launch adoption tracking

• Ensure alignment between product releases and business readiness to accelerate time-to-value

• Partner with Sales, Marketing, Finance, and Operations teams to operationalize business processes within enterprise platforms

• Drive adoption through embedded workflows, insights, and system-driven experiences

• Define and track adoption KPIs and success metrics, linking platform usage to business outcomes

• Establish continuous feedback loops to refine enablement strategies, processes, and platform capabilities

• Act as a connector across Product, Technology, AI Innovation, and Business teams to ensure alignment on adoption and value realization

• Lead and develop a team focused on adoption, readiness, and change execution

Requirements

• 8+ years of experience in change management, product adoption, sales operations, or related roles in enterprise environments

• Proven experience supporting large-scale digital or platform transformations (e.g., CRM, CPQ, ERP)

• Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes

• Experience using data and analytics to drive adoption, behavior change, and business outcomes

• Ability to translate business strategies into scalable system workflows and user experiences

• Experience working across cross-functional and matrixed organizations

• Comfort working with data, automation and AI-supported capabilities in enterprise platforms

• Strong stakeholder management and communication skills

• Demonstrated ability to drive execution and deliver measurable results in complex environments

Preferred

• Experience with Salesforce ecosystem (CRM, CPQ/Revenue Cloud)

• Experience with ERP systems (e.g., PeopleSoft), eCommerce, or sales enablement tools (e.g., Gong)

• Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems

• Experience with modern change management or product operating models

• Background in enterprise B2B or SaaS environments

U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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