General Manager

Job Description

Big Mamma Group and Ballyhoo Hospitality have joined forces in a strategic joint venture to bring a new and ambitious hospitality vision to the United States market.

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About Big Mamma Group: Founded by Victor Lugger and Tigrane Seydoux, has established itself as one of Europe’s most dynamic restaurant groups, with 35 locations and nearly 3,000 team members across Europe and Dubai. More than just a restaurant, Big Mamma is on a mission to create places where hospitality is heartfelt, food is abundant, and the joy in the room is something you feel before you’ve even sat down. Its reputation is built on three pillars: obsessive Italian sourcing, everything made in-house from fresh pasta to gelato, and a people-first culture with the company built around ‘Changing People’s Lives with Pizza’.

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About Ballyhoo Hospitality Group: Founded in 2009 by Ryan and Anna O'Donnell, Ballyhoo Hospitality is a Chicago-based restaurant group operating 15 neighborhood-driven concepts across Chicago and the suburbs. Led today by Ryan O'Donnell and Partner Jon Farrer, Ballyhoo is built on warm, personal hospitality, honest cuisine, and deep community investment. The group expands intentionally, preserving the individuality of each concept while staying rooted in the belief that great hospitality is shaped by passionate teams, loyal guests, and the neighborhoods they serve.

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Together, Ballyhoo Hospitality & Big Mamma Group are launching an exciting expansion strategy across the United States, combining Ballyhoo’s deep operational expertise and market knowledge with Big Mamma’s globally recognized restaurant concepts and distinctive brand identity. This partnership marks the beginning of a long-term development project aimed at creating landmark hospitality destinations and delivering unforgettable guest experiences throughout the US market.

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JOIN THE TEAM

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As part of bringing the joyful hospitality of Big Mamma Group to the US, we’re opening an Italian trattoria in Juno Beach, Florida with Ballyhoo Hospitality. Just steps away from the waterfront, we’re building a passionate team dedicated to delivering exceptional guest experiences in a high-volume and fast-paced environment. Rooted in the DNA of Big Mamma, this restaurant will be entirely unique to South Florida, and deeply inspired by the energy and lifestyle of Palm Beach County.

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Ballyhoo Hospitality & Big Mamma Group are currently seeking an experienced General Manager to join the opening team of this new restaurant. The General Manager will lead and oversee all restaurant operations, ensuring excellence in guest experience, operational efficiency, financial performance, and team development, while embodying the values and standards of both groups on a daily basis.

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YOUR MISSIONS:

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Guest Experience & Operational Excellence:

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• Guest Experience: Ensure outstanding hospitality and customer satisfaction across all service moments
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• Quality Control: Guarantee consistency in food, beverage, and service standards
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• Service Operations: Lead daily restaurant operations in partnership with the management team
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• Marketing Collaboration: Partner with the marketing team on activations, events, and brand initiatives
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• Compliance & Standards: Ensure full compliance with sanitation, safety, and local regulations
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• Operational Efficiency: Maintain excellence in restaurant appearance, service flow, and overall operational execution
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Financial & Administrative Management

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• Financial Performance: Drive sales performance while controlling labor cost and F&B cost in line with budget targets
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• Cash Management: Ensure compliance with company cash handling and reconciliation procedures
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• Payroll & Scheduling: Oversee bi-weekly payroll processing and weekly staff scheduling
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• Reporting & Analysis: Monitor restaurant KPIs and financial performance to support operational decision-making
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• Systems & Tools: Utilize restaurant management systems and reporting tools efficiently
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Team Leadership & Development

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• Leadership: Lead teams with integrity, professionalism, and open communication
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• Culture & Inclusion: Foster a respectful, inclusive, and positive working environment
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• Recruitment & Onboarding: Support hiring, onboarding, and integration processes in line with company standards
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• Training & Coaching: Develop and coach management and operational teams to drive autonomy and performance
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• Team Development: Support internal growth, talent development, and succession planning
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• Collaboration: Promote strong communication and collaboration between FOH, BOH, and management teams
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QUALIFICATIONS:

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• A minimum of 5 years of experience in leadership roles within the restaurant/hospitality industry is required.
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• Prior experience in leading new Restaurant Opening Operations.
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• Proficiency in Restaurant Management and Operations is essential.
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• Exceptional communication and organizational abilities are a must.
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• The ability to interact professionally and diplomatically with diverse business partners is expected.
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• Strong capabilities in managing and interpreting restaurant financials are necessary.
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• Fluency in Microsoft Office Suite: Word, Excel, PowerPoint
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• Experience with Restaurant 365, Resy and Toast POS is a plus!
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• Candidates must be legally authorized to work in the United States
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Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonus and Dining Discounts.

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Why Join Us?

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• Opportunity to work in a dynamic and friendly environment.
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• Gain valuable experience in the hospitality industry.
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• Be part of a team that values growth and development.
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How to Apply :

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Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.

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Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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