Assistant General Manager

Ballyhoo Hospitality & Big Mamma Group are currently seeking a talented and hospitality focused Assistant General Manager to join our opening team in Juno Beach. 

About Ballyhoo Hospitality:

Founded in 2009 by Ryan and Anna O'Donnell, Ballyhoo Hospitality is a Chicago-based restaurant group operating 15 neighborhood-driven concepts across Chicago and the suburbs. Led today by Ryan O'Donnell and Partner Jon Farrer, Ballyhoo is built on warm, personal hospitality, honest cuisine, and deep community investment. The group expands intentionally, preserving the individuality of each concept while staying rooted in the belief that great hospitality is shaped by passionate teams, loyal guests, and the neighborhoods they serve.

About Big Mamma Group:

The Big Mamma Squadra is a family of over 2,200 people, all of whom share a passion for Italy. Our common goal? To give you the best moment of your day. If you've visited us before, you know that we love creating incredible dishes in a warm, lively atmosphere. If you don't know us yet, then an unforgettable moment awaits you. A company like ours thrives on the unique personalities that shape it. And that's exactly the kind of person we're looking for. If you have great charisma, if you know little about gastronomy, but pizza is your life, or if you simply have a special talent for recognising pasta shapes - then you've come to the right place. To know more about us:

Job Summary:

The Assistant General Manager at Ballyhoo Hospitality serves as a strategic partner to the General Manager, providing comprehensive operational leadership. This role leads initiatives in recruitment and professional development of the service team—driving sophisticated marketing strategies, and meticulously auditing culinary and service standards. The Assistant General Manager is instrumental in upholding standards and leading with exceptional hospitality.

Benefits & Perks:

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, and Dining Discounts.

ESSENTIAL JOB FUNCTIONS:

These job functions include, but are not limited to, the following duties; additional duties may be assigned.

• Direct and manage guest service operations
• Spearhead and promote restaurant programs aimed at delivering exceptional guest experiences
• Maintain and ensure the highest standards of hospitality are consistently delivered
• Execute store opening and closing procedures as scheduled
• Partner with the leadership team to ensure team members are equipped with the knowledge, resources, and tools necessary to excel in their roles
• Act as a strategic extension of the General Manager in directing the management team
• Prepare and conduct daily pre-shift meetings and develop effective floor plans
• Lead recruitment and training of all FOH staff
• Organize and oversee the staff schedules
• Complete nightly financial and incident reports
• Conduct performance evaluations that are timely and constructive
• Handle discipline and termination of employees in accordance with restaurant policy
• Coach and develop team members on all aspects of hospitality and service.
• Cultivate an environment that produces successful employee retention 
• Absorb hourly role when needed to benefit guest experience and success of entire team
• Conduct facility inspections and report maintenance requirements to the appropriate personnel
• Contribute and participate in Weekly Manager Meeting

QUALIFICATIONS:

To perform this job successfully, the Assistant General Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum of 4 years management experience in the restaurant/hospitality industry required
• Must have a working knowledge of restaurant management and operations
• Excellent communication skills are essential
• A genuine interest in creating exceptional guest experiences through hospitality
• Solutions-oriented approach with the ability to support restaurant goals and objectives
• Prior experience with restaurant management software systems (i.e. Toast, Resy, Hotschedules) is preferred
• Demonstrated leadership qualities and the drive to cultivate a hospitality-focused service culture
• Ability to maintain a standing position for a minimum of eight hours per day
• Ability to reach, bend, and frequently lift up to 50 pounds

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.

Ballyhoo Hospitality Group & Big Mamma Group are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.