Head of Business Operations

Head Of Business Operations

Miami (USA), London (UK), Dubai (UAE), Bengaluru (India)

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium and others. We're backed by Accel, Lightspeed, NfX and other top-tier investors.

Role Overview

We're hiring a Head of Business Operations to build and lead the Business Operations team at OpenFX. Reporting to the Head of Operations, you will lead a hands-on team that helps OpenFX turn its most important operating priorities into results.

Business Operations serves as OpenFX's execution and coordination layer for business-critical growth initiatives that require multiple functions to work together. The team turns leadership priorities into clear plans, brings the right people together, resolves blockers and drives work through to measurable results.

The team is deliberately hands-on. It does not plan in a silo or stop at presentations. Think of Business Operations as OpenFX's special operations team: a group that can step into an ambiguous, high-priority problem, create clarity, fill execution gaps and stay with the work until it is delivered. Examples include supporting launches of new currencies and regions, coordinating the onboarding of banking and liquidity partners, improving critical processes across teams and leading other strategic projects for the business.

You will work closely with leaders across Finance, Trade Operations, Compliance Operations, People and Talent, GTM, Product, Engineering, Partnerships and Legal. Business Operations drives execution and coordination for shared projects, while each functional leader continues to own their team, strategy, specialist decisions, controls and results. The role may later expand to include Trade Operations, Partnerships or another function, but that is not part of the role today.

Key Responsibilities

Lead and scale the Business Operations function

• Manage, coach and develop the Business Operations team, with clear responsibilities, scorecards and development plans for each team member.
• Set a clear process for how the team takes on requests, chooses priorities and allocates its time.
• Build the organization, role clarity and capacity plan required for the Business Operations function as OpenFX scales.
• Keep the team focused on high-impact projects rather than routine work that belongs within another function.

Lead high-priority projects across teams

• Agree with the Head of Operations on the two or three most important projects for the team to lead.
• Turn broad objectives into clear outcomes, plans, milestones, owners and decisions.
• Lead projects such as launching new currencies and regions, coordinating complex bank and liquidity partner onboarding, improving critical processes and preparing the business for new capabilities.
• Build the plan, coordinate the teams involved, track progress, raise blockers and make sure actions are completed. The functional leader continues to own the strategy, requirements and specialist decisions.
• Raise risks, tradeoffs and unresolved questions early, and get them to the right decision maker.

Improve how Operations works and tracks performance

• Run the weekly Operations review and monthly KPI review, with clear metrics, owners, decisions and follow-up actions.
• Partner with Data and functional leaders to establish agreed metric definitions, accountable owners and reliable reporting.
• Identify important processes that slow down or fail when several teams are involved, and lead the work to improve them.
• Build lightweight processes and automation that improve speed, reliability and scalability.
• Produce rigorous market research, opportunity assessments, business cases and operational recommendations.

Work clearly with other teams

• Legal and Compliance fully own licensing and compliance strategy, regulatory interpretation, application content, formal submissions and outcomes. Licensing is not part of the Business Operations role.
• People and Talent and hiring managers own workforce strategy, recruiting and hiring decisions. Business Operations may occasionally provide limited coordination support when hiring is one dependency within a broader priority initiative.
• Trade Operations, Finance, GTM, Product, Engineering and Partnerships continue to own their strategies, teams, specialist decisions and results.
• When a program is complete, hand the ongoing work back to the team that owns it rather than leaving it with Business Operations indefinitely.

What We're Looking For

Must-haves

• 15+ years of relevant operating experience, including meaningful experience leading Business Operations, Strategy and Operations, or a similar function in an organization that has scaled significantly.
• A record of improving how teams work and delivering complicated projects involving several teams, with clear evidence of personal ownership and measurable results.
• Strong people leadership, including setting clear expectations, coaching capable operators and building an effective team structure.
• Excellent analytical and financial fluency, with the ability to turn incomplete information into practical decisions.
• Strong written communication and executive judgment, including the ability to make ownership, tradeoffs and decisions clear.
• Comfort operating across multiple countries and regulated environments.
• Comfort working through ambiguity. You can set a clear way of working and move important work forward without waiting for a detailed playbook.

What helps you stand out

• Experience in fintech, payments, banking infrastructure, FX or another regulated industry.
• Experience operating through meaningful organizational scale, ideally including a company growing from roughly 80 to more than 250 people across multiple countries.
• Experience supporting market launches, partner onboarding, operational readiness or process automation.
• Experience working closely with Trade Operations, Partnerships or another specialist operating function.

What We Offer

• Competitive salary and benefits package.
• Equity in a rapidly growing company.
• Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
• Opportunity to make a significant impact on global financial infrastructure.
• Collaborative work culture with emphasis on personal and professional growth.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.