Billing Manager - RCM

Billing Manager

Seeking a highly experienced and hands-on Billing Manager to lead our dental billing and communications teams. This role requires a strong leader with a deep understanding of dental billing across multiple specialties and payors, a proven track record of managing high-performing teams, and the ability to drive accountability through key performance indicators (KPIs). The ideal candidate brings a collaborative leadership style, a passion for operational excellence, and a firm command of various dental practice management systems.

Responsibilities

• Lead all aspects of billing operations, including eligibility, claim submission, and insurance follow-up for multiple dental specialties.
• Provide daily support and guidance to billing staff; act as the subject matter expert on payer rules and documentation protocols.
• Manage and develop the billing and Communications Center teams, emphasizing performance, mentorship, and accountability.
• Establish and monitor KPIs for claims, rejections, A/R aging, collections, and call center performance.
• Oversee inbound call operations, ensuring efficient patient scheduling and superior service through training and scripting.
• Ensure consistent, compliant billing practices aligned with Epic workflows and individual practice needs.
• Partner with IT and integration teams to onboard new practices and adapt billing processes in Epic.
• Collaborate cross-functionally with Credentialing, Payor Relations, Operations, and Clinical teams to support end-to-end RCM success.
• Lead operational improvements through data-driven decision-making and streamlined communication.
• Support onboarding and training for new hires and practices to ensure a smooth transition into billing systems and workflows.

Skills/Experience

Qualifications

• Must be available to work in the Oakland, CA office full-time, Monday through Friday.
• 10+ years of experience in dental billing, including 7+ years in a leadership/management role.
• Proven track record managing billing for a DSO (Dental Support Organization) or multi-location dental group.
• Experience in multi-specialty dental billing (e.g., General Dentistry, Ortho, Endo, OS, Perio).
• Strong working knowledge of multiple dental PMS systems, such as Dentrix, Eaglesoft, Denticon, and others.
• Exceptional team leadership and communication skills.
• Demonstrated experience in setting and managing to KPIs.
• Preferred experience leading call center or communications teams within a dental or healthcare environment.
• Strong problem-solving skills and the ability to handle complex billing escalations.
• High attention to detail and a commitment to process excellence and continuous improvement.

Base Pay InformationThe national base pay range below is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dentals assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.