Field Engineer

Job Description

Job Description

Description:

Your Work. One Partner. Real Impact.

Most IT roles focus on tickets and troubleshooting from behind a screen. As a Field Engineer at Five Nines, you'll work directly with a variety of clients, serving as a trusted technology advisor and hands-on problem solver. You'll build strong relationships, support diverse environments, and make a visible impact on the partners you serve.

This role is ideal for an IT professional who enjoys client interaction, variety in their day-to-day work, and helping businesses succeed through technology

Who We Are

Five Nines is a 9-time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn’t, the right people should fix it — fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight-knit, high-performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.

What You'll Do

You are a trusted technology advisor, problem solver, and relationship builder for multiple Five Nines partners. Day to day, that looks like:

• Providing on-site and remote technical support across a portfolio of client environments, owning incidents and service requests through resolution
• Supporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper-V
• Managing your daily workflow in ConnectWise — maintaining ticket hygiene, SLA adherence, and proactive client communication
• Creating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your head
• Collaborating with teams to efficiently resolve complex issues and deliver exceptional client outcomes
• Building strong relationships with client stakeholders and serving as a trusted technology resource during on-site visits
• Assisting with project implementations, deployments, and technology refreshes while providing valuable client-side insight and coordination
• Participating in team meetings, training, internal initiatives, and continuous improvement efforts to stay connected, share knowledge, and support the success of the entire Five Nines team

Desired Qualifications:

• Degree in Information Technology or related practical IT experience preferred (Basic understanding of Systems Information, Networking, Virtualization, and Troubleshooting)
• 1 year of experience with Five Nines Stack technology (2 years of experience providing IT Support preferred)
• 2 years of previous customer service experience required (1 year of previous customer services experience in a face-to-face environment preferred)
• Excellent verbal and written communication skills
• One of the following certifications is preferred, or equivalent experience (Net+ or Security+ preferred, AZ-900 or AZ-104 a plus, Apple Certified Support Professional)
• Knowledge of PC hardware and software
• Basic knowledge of Windows Server 2019/2016
• Basic knowledge of LAN / WAN technologies
• Basic wireless knowledge
• Ability to manage wide variety of printers

Equal Employment Opportunity Employer

Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.

Why Five Nines

We’re a team that invests in each other and holds ourselves to a high standard — not because we have to, but because that’s who we are. At Five Nines you’ll find:

• A culture guided by clear Fundamentals — real values we actually use to make decisions
• A role with real ownership — you’re not a ticket-closer, you’re an embedded partner
• Full health care benefits options including dental, vision
• Company laptop, home internet and mobile phone stipend
• Long term and short-term disability insurance
• 401K plan with matching
• Unlimited PTO
• Competitive pay