Operations Manager (Service-Based Business - Pest & Wildlife)

Job Description

Job Description

About the Role

Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations.

This is not a sit-back leadership role — this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.

You will be expected to take ownership and drive outcomes immediately.

Who This IS For

We are looking for a true operator, not an administrator.

This role is for someone who:

• Has personally run operations in a service-based business
• Has managed field teams (technicians, crews, or drivers)
• Is comfortable holding people accountable and making tough decisions
• Can build systems AND enforce them
• Thinks in numbers, KPIs, and results — not just tasks

You take ownership. You don’t wait to be told what to do.

Who This Is NOT For

This is NOT a support or administrative role.

If your background is primarily:

• Office administration
• HR
• Coordination without ownership
• Assisting leadership instead of leading

This is NOT the position for you.

✅ Minimum Experience Requirements

• 3–5+ years in an Operations Manager, Service Manager, or similar leadership role
• Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
• Proven experience managing 5+ field employees or technicians
• Direct responsibility for day-to-day operations (not just support)
• Experience with scheduling, dispatch, or route-based service teams

Candidates without direct operations ownership experience will not be considered

Compensation & Benefits

Base Salary: $70,000

Monthly Performance Bonus (Up to $3,000/month)
Based on:

• Accounts receivable (AR control)
• Production efficiency (revenue per tech / jobs per day)
• Job completion rate
• Customer retention and service quality
• Close rate improvement (from ~40% baseline)
• Recurring revenue growth

Quarterly Bonus ($2,000 – $5,000)
Based on:

• Hitting or exceeding revenue targets
• Maintaining strong operational KPIs

Total Compensation Potential: $90,000 – $110,000+

✅ Additional Benefits

• Paid time off
• Simple IRA retirement plan
• Supplemental health benefits
• Paid training
• Clear path for increased compensation and leadership growth

What You Will OwnTeam Management

• Lead technicians and office staff
• Hold team accountable to performance standards
• Conduct ride-alongs, coaching, and performance reviews
• Address underperformance quickly

Operations & Scheduling

• Oversee scheduling, routing, and dispatch efficiency
• Ensure jobs are completed on time and at high quality
• Eliminate inefficiencies and missed appointments

Performance & KPIs

You will track, manage, and improve:

• Revenue per technician
• Jobs per day
• Close rate (currently ~40%)
• Customer retention
• Accounts receivable (currently ~$94,000)
• Recurring revenue growth

You are responsible for identifying problems and fixing them

Systems & SOPs

• Build and implement standard operating procedures
• Improve workflows and operational efficiency
• Ensure consistency across all services

Customer Experience

• Ensure high-quality service delivery
• Handle escalated customer issues
• Improve retention and long-term value

⚡ What We Value

• Ownership mentality
• Direct communication
• Bias for action
• Problem-solving mindset
• High standards

What Success Looks Like (First 90 Days)

• Scheduling and routing is tight and efficient
• Team is being held accountable daily
• KPIs are tracked and improving
• Close rate increases from ~40% baseline
• Accounts receivable is under control
• SOPs are implemented and followed

Most importantly: the owner is out of day-to-day operations

About Us

Tailor Made Pest & Wildlife is a fast-growing service company targeting $1.3M+ this year, with plans to scale significantly beyond that.

We are building a high-performance team and need a strong operator to help take us to the next level.

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