Patient Services Assistant (Full-Time)

Requisition Number.

26-2075

Location/Store Number.

Malone Family Health

Job Description/Requirements.

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally

• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions

• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions

• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated

• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in

• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:

o Patient’s usual provider

o Another member of the usual provider’s care team

o Another provider in the same site

o Another provider in an alternate HHHN site

o Informs patients of HHHN Urgent Care sites

• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program

• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization

• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies

• Performs all procedures in opening and closing departments in accordance with policy and procedure

• Provides highest level of customer service in all interactions with internal and external customers

• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure

• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel

• Attends all expected training and meetings

• Assists Patient Services Leader with training of other Patient Services staff

• Classifies and barcodes hard copy documents for electronic medical records

• Reviews and follows policies and legal requirements prior to releasing copies of medical records

• Other duties as assigned