Customer Quality, Staff Engineer

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your ImpactCustomer Quality Engineering team for New Product Introduction (NPI), Die and package qualification methods, and customer specific quality requirements.What You Can ExpectWe are looking for a Customer Quality Engineer to be part of our Quality team. This position will cover IC or Optics products from one or more products lines. The position requires understanding of New Product Introduction (NPI), Die and package qualification methods and customer specific quality requirements.As a CQE, you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage customers’ quality requirements and developing customer relationships. You are accountable for the customer’s product quality and reliability, identifying plans and driving action to bring Marvell to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best-in-class standards within Marvell.Lead executive reviews in Santa ClaraAssess reliability risk and execute to Qualification plans and resolve quality issuesLead cross-functional teams to achieve best in class quality position with customersBe the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and metHost regular customer engagement activities and proactively share quality health assessment of customer productsLead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvementDrive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive teamLead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progressBe the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)Ensure customer requirements are integrated into Marvell’'s Quality Management System (QMS) and reflected in processes, procedures and standardsWhat We're Looking ForBachelor’s degree in Computer Science, Electrical Engineering or related fields and 3+ years of related professionalexperience. OR Master’s degree and/or PhD in Computer Science, Electrical Engineering or related fields with 2+ yearsof experience.2+ years of Semiconductor / Optics industry experience1+ years in a customer-facing technical engineering role in QualityTechnical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.Skills RequiredWorking knowledge of semiconductor fabrication and packaging technologies, device physics, quality and reliabilityTechnical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.Technical knowledge of optics process, assembly processes, manufacturing and reliability qualification experience is alternatively preferred.Experience in quality and reliability, particularly in semiconductor or optics industry, Failure Analysis and manufacturing/reliability-related issues is preferredExcellent English verbal, written communication and presentation skillsProven ability to intuitively comprehend customer expectations and translate into actionThe ability to work under tight timeframes, prioritize competing activities and deliver resultsProven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problemsDemonstrated track record of delivering results with increasing responsibilitiesProficiency in Microsoft Office tools, with advanced PowerPoint and Excel skillsAbility and willingness to travel up to 10% as needed (domestic and international)Expected Base Pay Range (USD)99,240 - 148,600, $ per annumThe successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions. This role is eligible to participate in Marvell's bonus and equity plans, including a new hire equity grant and annual equity refreshers, ensuring you are rewarded for your contributions and remain invested in the company's long-term success. Additional Compensation and Benefit Elements Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments. Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition. Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones. We look forward to sharing more with you during the interview process.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at View email address on click.appcast.io Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews.These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process.This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.#LI-TM1SummaryLocation: Santa Clara, CAType: Full time