Customer Service Representative - Part Time

Job Description Job Description Part-Time Customer Service Representative
We are building a team of individuals who are intentional in their actions to positively impact everyone and everything they encounter each day. The Customer Service Specialist position represents the Core Values of the company while serving others with care and excellence. This position will be stationed at the DAV (Disabled American Veterans) headquarters in Erlanger, KY and responsible for providing quality customer service to veterans with their DAV Store orders.
Responsibilities
Serving customers by answering their questions and providing assistance with the ordering process.
Building Up our customers by warmly greeting them via the phone, over email, or in person.
Navigating various computer and work order systems to fully assist customers.
Consult our current customers by exploring other opportunities to serve them.
Potentially assisting with inventory management and purchasing.
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Clear and prompt email communication skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multitask, prioritize, and manage time effectively
Core Values
Pursue Excellence: Strive for greatness in all you do
Fail Forward: Seize the learning that failure exposes
Embrace Change: Abandon comfort, persistently learn & be transformed
Be Healthy: Seek growth - financially, intellectually, physically, relationally, emotionally & spiritually
Build Up Others: Love intentionally through actions, attitudes & words
Be Lean and Efficient: Be intentional, be organized, be productive
Fun Is Mandatory: Bring a spirit of joy to each day
Keep It Real: Be honest with yourself and others
Collaborate: Work together to be exceptional
Live Generously: Give Abundantly
Job Type: Part-Time (12 - 20 hours per week) (Work schedule to be discussed and set upon hire)
Pay: $16.00 - $18.00 per hour (hourly rate is based on experience)

Benefits:
401(k)
401(k) matching
On-the-job training
Shift:
Day shift
No nights
Application Question(s):
We believe our stories are meaningful and powerful in helping us know more about each other. Your story has shaped who you are. Tell us your story
Core Values are important to us at Trophy Awards. We use our 11 values to guide our day and help us make decisions. What are your values (or ideals) that guide you through your day and help you make decisions?
We believe that everyone was created on purpose, and for a purpose. When do you feel most alive? If you had no fears or limitations, what would you spend your life doing?
Destiny is about where we are going and where we have yet to go. What do you hope for? Tell us your dreams.
What have you learned about Trophy Awards and/or (DAV) Disabled American Veterans, and why has that encouraged you to apply?