Part Time Cake Decorator

Position Overview This is a part time position. Primary responsibility is to take excellent care of our customers by satisfying each customer's needs and exceeding their expectations. This requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create an incredible place to work and shop. Responsible for preparing, processing, packaging, and stocking products according to Fresh Foods Standards. Also responsible for providing customer service, cleaning work areas, unloading stock, and reloading salvage products according to Fresh Foods Standards. Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. Essential Functions and Responsibilities Customer Service: Initiate interaction with customers on the sales floor and sales counter. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Bring in department management or the manager-on-duty if you cannot say yes to a customer's request. Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for. Dress and grooming: Reflect an appropriate business image to customers and visitors. Dress, groom, and maintain a clean, neat, and tasteful appearance according to our Company policy that reflects accepted conservative norms. Reliability and punctuality: Be reliable and punctual by reporting for work on time and as scheduled. Notify your supervisor or Manager-on-duty at least two (2) hours in advance of your scheduled start time if you cannot avoid being late or unable to work as scheduled. Bake and decorate: Neatly decorate cakes and other bakery items and create party trays according to standards and customers’ specifications. Obtain or prepare food items requested by customers at counter. Bake, fry, broil, and/or roast poultry, pork, beef and/or other meats according to standards. Prepare and package: Prepare, weight, price, date, wrap, and package products according to standards. Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer's specification. Communication: Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product. Answer telephones by saying Harris Teeter [store name], this is [name], may I help you and provide requested information in a polite and professional manner. Respond back to people on hold in a timely manner. Write orders. Product preparation and merchandising: Sell only fresh products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37). Ensure that all appropriate Fresh Foods products are properly refrigerated. Check temperatures of product, cases, and coolers according to standards. Stocking and display: Keep our shelves properly stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards. Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display, and offer daily samples according to standards. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Receiving and unloading: Unload product from truck and place in coolers according to Fresh Foods Receiving and Rotation standards; load salvage on truck as required. Remove products from storage. Store cleanliness and sanitation: Keep our stores clean. Comply with Health Department and Department of Agriculture Weights & Measures standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures. Clean and sanitize prep room and coolers as appropriate. Keep counters and food contact surfaces clean at all times, refrigerator glass and windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat. Maid duties: Be knowledgeable of and perform fixed activities when business is light (i.e., sweeping, cleaning, blocking, straightening, emptying trash, etc.). Understand the overall Fresh Foods Department operation. Complete paperwork accurately and maintain proper records. Assist in the inventory and price change processes. Safety and compliance: Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Adaptability and teamwork: Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift. Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned. Establish a working and shopping environment of trust, respect, and integrity. Team player: Take excellent care of your fellow associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management. Compliance: Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours. Qualifications Personality and interpersonal: Exceptional interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. Education: High school diploma or GED; or one to three months related experience and/or training; or an equivalent combination of education and experience. Language: Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates who only speak English. Mathematical: Ability to add and subtract two-digit numbers and to perform these operations using units of American money and weight measurement. Reasoning: Ability to apply commonsense understanding to carry out detailed but uncomplicated written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Certificates and training: Complete Company’s training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge. Physical demands: Must regularly stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; taste or smell. Occasional climbing or balancing, stooping, kneeling, or crouching. Must regularly lift and/or move up to 30 pounds (occasionally 50 pounds) and reach from 6-72 inches. Requires close vision, color and depth perception. All warehouse associates must be at least 18 years of age. Competencies Adaptability – Adapt to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality – Consistently at work and on time; informs management at least 2 hours before shift begins when going to be late or absent. Customer Service – Provides exceptional customer service even in difficult or emotional situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Diversity – Demonstrates knowledge of Company EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment‑free environment. Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds Company values. Initiative – Volunteers readily; undertakes self‑development activities; asks for and offers help when needed. Innovation – Generates suggestions for improving work; presents ideas and information respectfully. Interpersonal Skills – Never rude; listens without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Judgement – Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Motivation – Sets and achieves personal goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence. Oral Communication – Speaks English clearly and persuasively in positive, negative, and other situations; listens; responds appropriately to questions; demonstrates group presentation skills; participates in meetings. Written Communication – Writes clearly and informatively in English; presents numerical data effectively. Organizational Support – Follows policies and procedures; completes tasks correctly and on time. Planning/Organizing – Prioritizes work activities; uses time efficiently. Problem Solving – Identifies and resolves concerns in a timely manner; uses reason even with emotional topics. Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility. Quality – Demonstrates accuracy and thoroughness; looks for ways to improve; applies feedback; monitors work to ensure quality. Quantity – Meets productivity standards; completes work in a timely manner; works quickly. Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment properly. Teamwork – Balances team and own responsibilities; is open to others’ views; gives and welcomes feedback; contributes to building positive team spirit. Technical Skills – Assesses strengths and weaknesses; pursues training and development opportunities; shares job knowledge with others. Additional Information Compensation Pay transparency: Harris Teeter reasonably expects to pay between $15.25/hour and $24.00/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant. You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy. FALLS CHURCH, VIRGINIA, STORE 307 - BROAD & LITTLE FALLS Requisition #: 2613878 Equal access to employment, services and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr Harristeeter