F&B Cafe Business Manager

Responsibilities

1. Commercial & Financial Performance

• Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
• Responsible for analyzing store operation data to improve and increase store revenue.
• Review and analyze regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.

2. Inventory & Asset Management

• Monitor inventory performance, including cost management, loss tracking, and discrepancy resolution.
• Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
• Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
• Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
• Leading and scheduling maintenance service, and supporting the communication with the service's 3rd party

3. Customer, Community & External Relations

• Conduct neighbourhood market research, analyze the community and consumer profiles and behaviour, and plan and execute store revenue improvement and customer engagement activities.
• Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
• Manage relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
• Lead store venue rentals and collaborations with external corporations and partnerships related to the store.

4. Team Management & Development

• Manage the daily operations and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
• Improve work procedures and rules for each position within the store and update documentation of guidelines and SOPs.
• Provide management training and mentorship for Operation Partner and Store Manager candidates.

5. General

• Complete other tasks assigned by management.

Requirements

• Education Level: Bachelor's degree or above.
• Experience: Around 6 years of working experience, more than 3 years of work experience in F&B and retail industries, including at least 2 years in a managerial role.
• Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis , and professional-level English proficiency.
• Personal Qualities: Demonstrates strong leadership, analytical decision-making, interpersonal and communication skills, with effective planning and execution capabilities. Upholds high standards of integrity and possesses an entrepreneurial mindset.

Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to – moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by.