Automation Service Technician

Job Description

Job Description

Service Technician

Location: Charlotte, NC | Full-Time

Build Your Career in Industrial Equipment Service

Our client is looking for a Service Technician to join its growing service organization. This is a hands-on role for someone who enjoys troubleshooting equipment, working with customers, installing and repairing machinery, and helping others develop their technical skills.

You'll work with customers, distributors, contractors, and internal teams to keep equipment operating and deliver solutions when they need them.

What You'll Do

• Install, inspect, repair, upgrade, and service customer equipment
• Troubleshoot electrical, hydraulic, and mechanical systems
• Interpret electrical and hydraulic drawings
• Provide telephone and field service support
• Train customers and service partners on equipment operation and maintenance
• Support machine installations, demonstrations, applications, and testing
• Resolve warranty issues and provide technical solutions
• Support parts sales and technical inquiries
• Process and manage service work orders
• Develop and maintain relationships with service distributors and independent contractors
• Train and coach service personnel and help expand the service network
• Support on-site and off-site technical training programs
• Collect and report customer feedback and product quality issues
• Install and support connected equipment and performance-monitoring technology
• Assist with trade shows and customer demonstrations

What You Bring

• Hands-on mechanical troubleshooting and repair experience
• Working knowledge of electrical and hydraulic components
• Ability to read and interpret electrical and hydraulic drawings
• Strong customer service and communication skills
• Ability to troubleshoot equipment in the field and by telephone
• Ability to train customers, technicians, and service partners
• Willingness to travel to customer sites as needed

Bandsaw or industrial machinery experience is a plus, but not required.

Why Consider This Opportunity?

This role offers the opportunity to build technical expertise while working directly with customers and industrial equipment. You'll have a role in equipment installations, troubleshooting, training, customer support, and the development of a service network.

If you enjoy hands-on troubleshooting, customer interaction, mechanical equipment, and technical problem-solving , this could be your next opportunity.

Apply today! We're looking for candidates who want to grow their technical skills and build a career in industrial equipment service.