Dispatcher

Dispatcher

Pay Range: $26-30/hr based on experience

This position is on site in Jessup, MD 5 days a week.

We're looking for a highly organized and proactive Service Dispatcher who thrives in fast-paced environments and knows how to keep operations running efficiently. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing multiple priorities while supporting technicians, customers, and internal teams to deliver an exceptional service experience.

What You'll Do:

• Manage incoming service requests, emails, and electronic work orders to support efficient scheduling and timely response for service technicians
• Monitor and respond to Crown E-Orders and customer service requests in alignment with service level agreements and company expectations
• Coordinate technician schedules, dispatching, and work assignments to maximize efficiency and ensure customer needs are met
• Manage technician work-in-progress (WIP), ensuring open work orders are reviewed, updated, and resolved in a timely manner
• Review and process work orders throughout the day, verifying labor, parts usage, and billing accuracy while collaborating with field service managers and the parts team as needed
• Handle incoming service calls by verifying account information, collecting purchase orders or payment details, confirming equipment information, and scheduling service appointments
• Communicate critical job details, customer expectations, and scheduling updates to technicians prior to dispatch
• Support the quoting process by coordinating with road technicians and the parts department to prepare and submit repair quotes within established timelines
• Coordinate planned maintenance scheduling, including setting up new PM agreements, assigning monthly PM schedules, and communicating with customers regarding upcoming service appointments
• Collaborate with the parts department to ensure technicians have the necessary materials and resources prior to dispatch
• Maintain accurate daily reporting and scheduling updates to support operational visibility and team communication
• Partner with fellow dispatchers and service team members to ensure coverage, continuity, and responsiveness during high-volume periods, absences, and holidays
• Provide exceptional customer service by maintaining professional, timely, and solution-oriented communication with customers and internal teams
• All other responsibilities/duties as assigned

What You Need:

• Preferred: Associate's or Bachelor's Degree
• Previous experience in dispatching, scheduling, or service coordination within a fast-paced environment
• Strong organizational, communication, and multitasking skills with the ability to manage competing priorities throughout the day
• Ability to work effectively across multiple teams while maintaining accuracy and attention to detail
• Proficiency in Microsoft Outlook, Excel, and other business systems or scheduling platforms
• Strong customer service and problem-solving skills with the ability to remain calm and professional under pressure
• Ability to manage technician scheduling, work order processing, and customer communication simultaneously
• Working knowledge of the Maryland, Virginia, West Virginia, and Washington D.C. service areas preferred
• Mechanical aptitude or experience with service management platforms such as EquipSoft is a plus
• Ability to remain in a desk-based environment for extended periods while managing high communication volume

What We Offer:

• Employee Ownership (ESOP) - build long-term wealth as an owner
• 401(k) with company match
• Multiple healthcare options including company paid plan (medical, dental, vision)
• Paid time off + holidays
• Company-paid short-term, long-term disability & life insurance

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.