Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Department: Service Employment Type: Full Time Location: BR03- KNOXVILLE, TN Reporting To: Karl Duffy Description Seize the Opportunity: As a Senior Technician, you're not just fixing equipment—you're powering industry, mentoring talent, and driving excellence. Why WMH? Your Career Deserves More. At WMH ( we don’t just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we’ve grown into a Southeast-leading material handling provider with 11 locations across NC, SC, TN, VA, GA, and AL. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. We’re redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and innovation that keeps businesses moving forward. When you join WMH, you’re stepping into a future filled with opportunity, advancement, and impact. WMH is seeking a Senior Mechanic/Technician to join our elite team. You’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role is about leading by example, optimizing performance, and mentoring the next generation of skilled technicians. Your expertise will fuel operational success, maximize uptime, and push industry standards forward while fostering a team-driven culture of excellence. At WMH, we keep industries moving, develop top-tier talent, and set the gold standard for reliability and innovation in material handling. Your Mission? To be the driving force behind operational excellence, delivering advanced diagnostics, expert-level repairs, and proactive maintenance that maximizes uptime and efficiency. You’ll play a critical role in ensuring peak performance for our clients while leading, mentoring, and developing the next wave of skilled technicians. Key Responsibilities Independence & Field Expertise — Hit the Road: Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology. Own Your Territory — Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries. Be the Expert in the Field — Deliver on-site service with speed, accuracy, and professionalism—our customers rely on you! Advanced Diagnostics & Repairs — Troubleshoot like a pro: diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency. Fix it right the first time: perform top-quality repairs and preventive maintenance to maximize uptime and minimize breakdowns. Lead & Mentor the Next Generation — Train & Develop Junior Techs: share expertise, foster a culture of excellence, and guide the next generation of mechanics. Be a leader: set the gold standard in service and help newer technicians refine their skills. Customer Engagement & Service Excellence — Deliver outstanding customer support with expert consultation, service recommendations, and technical solutions. Customer-focused communication: keep customers informed about service updates, repairs, and proactive maintenance. Documentation & Compliance — Precision documentation: maintain accurate service reports, repair logs, and work orders; Safety & compliance first: uphold OSHA standards and industry regulations to keep environments safe and efficient. The Field: Diverse job sites. Weather-ready – wet, humid, hot, or cold. Embrace dust and noise. Power Up: This job is active, demanding your presence—standing, walking, bending, kneeling, stooping, crouching. You may lift and move items weighing over 50 lbs. Vision: close, distant, color, peripheral, depth perception, and attention to detail. Skills, Knowledge and Expertise Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries. Technical Expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery. Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus. Mechanical & Electrical Skills: Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment. Industry Knowledge: Familiarity with OSHA regulations, equipment compliance, and workplace safety standards. Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills. Leadership & Mentorship: Proven ability to train, coach, and guide junior technicians. Customer Service Excellence: Outstanding communication and relationship-building skills. Technical Proficiency: Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, and fleet management systems. Work Ethic & Drive: Self-motivated, detail-oriented, and results-driven. Physical Requirements: Ability to lift 50+ lbs, work in varying conditions, and travel within assigned territory. Valid Driver’s License: Required for company van usage. Perks of Being a WMH Team Member: Premium Health Coverage – Medical, dental, and vision with HSA & PPO options; company-paid AD&D & life insurance (additional coverage available). Exclusive Training & Career Growth – OEM-exclusive and in-house training programs; investment in growth, leadership, and future success. Time to Recharge – Generous PTO and paid holidays. Competitive pay & incentives — 100% of travel time is paid. Tool Allowance (Paid Quarterly) – Regular tool reimbursements. Uniforms Provided & Laundered Weekly – Look sharp; hassle-free. PPE & Safety Shoe Allowance – Protective gear and workwear support. Stay Connected – Monthly cell phone allowance. Company Van, Tablet & Fuel Card – Fully-equipped van, home-district service area. Secure Your Future – 401(k) match up to 9% plus profit-sharing. Unmatched Job Stability in a booming industry — material handling supports logistics. Work-Life Balance that supports both career and personal life. Ongoing Professional Development – Mentorship, leadership training, skill-building, and career advancement. Be Part of Something Bigger – You’re a key player in an industry that keeps the world moving. Your cue: take the wheel of your future. Apply now to join a powerhouse team revolutining the industry and redefining careers at WMH. #J-18808-Ljbffr WMH Solutions