Central Market, Operations Manager - DFW

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. It is one of the freshest markets in the country. Central Market offers a sumptuous selection of everything edible, from hundreds of cheeses to thousands of wines, acres of produce, and aisles of experts. The company believes food unites families and communities, preserves cultures, and starts new traditions, making each store a true market and a place to exchange goods, services, and ideas for food lovers. Job Summary Business Unit/Department Mission: Responsible for driving the business plans and strategies developed by the General Manager into day‑to‑day implementation and action plans, while managing an optimal customer experience. Provides operational support, facility maintenance, and leadership in the absence of the GM and Directors. Key Responsibilities & Essential Functions General Store Operations Make employment‑related and business decisions using independent judgment, effectively recommend such decisions including product and department strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or resolving partner‑related matters. Oversee and direct workflow cross‑functionally across the entire store in the absences of GM and Directors. Solve common and complex business, customer, and partner issues within established guidelines by recommending appropriate variances. Recommend changes aligned with the business strategy for maintenance areas and across the entire store when appropriate. Ensure business decisions align with GM and Central Market expectations. Conduct store walks, take corrective action, elevate issues, and help ensure operational standards are met consistently. Communicate closing and opening shift issues effectively. Customer Service and Partner Interaction Maintain a presence in the store, proactively build relationships with customers, and keep partner morale high and retention strong. Manage store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience for customers and a good working environment for partners. Respond to customer emergency issues, requests, and concerns, and resolve partner issues, requests, and concerns, including accidents and scheduling conflicts. Maintenance and Food Safety & Sanitation Supervise the maintenance team, including training new partners, coaching, evaluating performance, scheduling, and ensuring store conditions meet CM standards (e.g., bathroom, floor, trash). Monitor conditions and report, document, and track all maintenance, facility, and equipment issues; act as point person for vendors and ensure approved work is completed. Act as first responder to equipment issues, troubleshoot proactively, and perform root‑cause analysis when needed. Call in any facility or equipment issues and decide if overtime is approved. Maintain knowledge of systems to ensure cooler temperatures are appropriate (MicroTherm). Address any customer incidents related to product safety or quality. Loss Prevention Initiate calls when necessary and act at the point of contract. Act as point person for Department Managers who observe potential issues in their departments. Prioritize potential issues and determine the appropriate course of action or inaction, based on parameters set by the GM. Identify shrink opportunities and take immediate action or report to GM for appropriate action. Maintain store security and handle issues as they occur, working with store security and local law enforcement to minimize theft and disruption. Ensure all tills are secured in the Cash Control office daily. Other Prepare Capital Request for GM review. Monitor store and company licenses and registrations to ensure they are updated. Cover receiving back‑door security. Manage expense and other duties necessary to ensure a clean, safe customer experience. The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements Work Experience Proven management and leadership experience. Experience in a position responsible for handling sensitive people issues. Experience with emergency response situations. Experience with theft issues and other serious scenarios. Knowledge/Skills/Abilities Ability to independently prioritize issues quickly and manage time and resources appropriately. Ability to mirror the GM’s Customer Service philosophy and bring the GM’s vision of Customer Service to life during absence. Strong verbal and written communication skills across a multi‑department environment. Ability to work without supervision and make independent decisions reflecting a strong understanding of the business, the CM partner/customer culture, and business interests. Ability to manage time effectively. Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance. Ability to work flexible schedules, including nights, weekends, and holidays. Education Successful completion of Central Market University (CMU) training. Licenses/Certifications None specified. Physical Demands & Working Conditions Exposed to moving mechanical parts, small, confined spaces, cleaning chemicals, and airborne particles. Noise level is moderate. Lift moderately heavy loads up to 50 lbs individually, with potential for heavier loads when team‑lifting. Ability to bend, reach, kneel, twist, and squat. Ability to stand and walk for long periods of time. Ability to push/pull heavy loads up to 75 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. #J-18808-Ljbffr Central Market