Supervisor Front Desk

Job Description

The Wilderness Club at Big Cedar is excited to offer the opportunity to join the elite team of Hilton Grand Vacations. This resort is one of a kind and host to 445 units from Presidential lodge suites, to cozy comfortable cabins on the amazing Table Rock Lake. We are building a team centered on excellence and providing exceptional vacations for our guests and owners. Our resort offers numerous opportunities for growth and development within every facet of the hospitality industry. This resort is the perfect place to come join a group of professionals who care not just about their product and service but each other. We look forward to having you on the winning team.

In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Here's why you will love it here:

• Enjoy excellent benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to improve your overall employee experience and well-being.

Responsibilities:

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Ensures the provision of special services to owners and guests.
• Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Assists with owner and guest activities and recreation as the need arises by management.
• Leads key control procedures.

• Oversees Shuttle operations
• May be required to do other duties and special projects as assigned by Senior leadership.

Qualifications:

• Previous supervisory experience in Timeshare Front Desk Operations

• TSW and AS400 knowledgeable, understanding the timeshare closing of TSW.
• Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills
• Proficiency in computer use and related software applications.

Must have valid Driver's License

Come and experience the difference in working for a company that values each one of its employees! "Where You Belong" isn't just a tagline - it's a promise.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Responsibilities

Responsibilities:

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Ensures the provision of special services to owners and guests.
• Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Assists with owner and guest activities and recreation as the need arises by management.
• Leads key control procedures.

• Oversees Shuttle operations
• May be required to do other duties and special projects as assigned by Senior leadership.

Qualifications

Qualifications:

• Previous supervisory experience in Timeshare Front Desk Operations

• TSW and AS400 knowledgeable, understanding the timeshare closing of TSW.
• Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills
• Proficiency in computer use and related software applications.

Must have valid Driver's License

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one-your role on our resort operations Team will be essential in making lifetime memories for our guests.